Printhead failure | Lexmark 5770 specs

Printhead failure

Any of these problems can cause the Printhead Failure message to appear:

•The print cartridge carrier contacts are dirty

•The print nozzles on the print cartridge are dirty

•There is a problem with the Color, Black, or Photo print cartridge

To begin troubleshooting the problem:

1 Clean the print cartridge carrier contacts and wipe the print cartridge print nozzles of both print cartridges.

For help, see “Cleaning print cartridge carrier contacts” on page 32 and “Wiping the print nozzles and contacts” on page 30.

2 Reinstall both print cartridges in the printer.

3 Print a test page.

aFrom the printer's Control Program, click the Status Tab.

For help opening the Control Program, see “Opening the Control Program” on page 8.

bClick Print Test Page.

Troubleshooting

Troubleshooting 47

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Lexmark 5770 manual Printhead failure

Contents

Lexmark Photo Jetprinter User Guide United States Government Restricted Rights Contents Printing from DOS Appendix a Notices Appendix B Statement of Limited Warranty Vi Contents Chapter One Introducing your printer This illustration shows the parts of the printer Printer features and specifications Introducing your printer System requirements Printer dimensionsTemperature and humidity Paper Status light Using the printers light and button Paper Feed button Chapter Two Using the printer software Opening the Printer Driver Opening the Control Program Chapter Three Loading paper and other mediaRecommended paper types Photo paper types and sizes Plain paper Coated paper types and sizes Transparency types and sizes Envelope types and sizes Label types and sizes Greeting card types and sizes Loading the automatic feederIron-on transfer types and sizes Paper, transparencies, glossy film, and labels Loading paper and other media Loading envelopes or other print media Paper guide Release Tab Loading paper or other print media Loading the manual feeder Loading paper and other media Loading paper and other media Chapter Four Caring for your print cartridgesPreserving print cartridges Removing a print cartridge Installing or replacing print cartridges Cartridge type Cartridge carrier slot Installing or changing a print cartridge Caring for your print cartridges Disposing of used cartridges If you Click Installed Aligning the print cartridges Caring for your print cartridges Click the Clean Print Nozzles button Cleaning the print nozzles Caring for your print cartridges Nozzles Contacts Cleaning print cartridge carrier contacts Caring for your print cartridges Caring for your print cartridges Chapter Five Changing print settings for DOS applicationsPrinting from DOS applications in Windows Printing from DOS applications Printing from DOS Printing from a DOS application to another printer Printing from non-Windows DOS applications Printing from DOS Enabling DOS printing to your printer Enabling DOS printing to other printers Printing from DOS Chapter Six Troubleshooting Bidirectional communications problems Replacing the parallel cable Solving bidirectional communications problems Disabling bidirectional communications Printhead failure Did the message reappear? Replacing the print cartridge Deleting photo files Error messages on your computer Error messages on the printer operator panel General printing problems DOS print job does Interface problemsNot print Intermittent printing Paper Status light is Blinking and an errorMessage appears on Your screen But nothing prints Printer is pluggedThere is no action From the printer Printing but no Printer seems to beCharacters appear Test page does not Paper fails to feed Paper feed problemsPaper skews or Buckles Transparencies Paper sticks togetherGlossy film, or photo Papers stick together Poor print quality General print quality ProblemsImproperly formed Or misaligned Print is too dark or Edge of envelopeSmudged Photo is too dark or Contain white streaks Print smears onPrinted pages have Alternating bands Light and dark print Solid black areas on Printer software problems Removing the exit tray Print cartridges Ordering SuppliesParallel cable Chapter Seven Coated paper Photo paper Transparencies Glossy film Labels Greeting cards with envelopes Iron-on transfers for T-shirts Ordering Supplies Appendix a Energy Star Electronic Emission Safety information Consignes de sécurité Pautas de Seguridad Sikkerhetsinformasjon Informações de Segurança Page Appendix B Statement of Limited Warranty Extent of Warranty Limitation of Liability Statement of Limited Warranty Air Brush Glossary Icon Index Index Index Index Reader’s Business Reply Mail