Troubleshooting
4 Did the message reappear?
•YES. There may be a problem with one of the print cartridges. Continue with step 5.
•NO. You have solved the problem.
5 Remove the Photo or Black print cartridge from the printer. For help, see “Removing a print cartridge” on page 22.
6 Print a test page.
Did the message reappear?
•YES. Go to step 7.
•NO. The problem is with the Photo or Black print cartridge. Do not go to step 7. Continue with “Replacing the print cartridge” on page 49.
7 Reinstall the Photo or Black print cartridge. For help, see “Installing or changing a print cartridge” on page 24.
8 Remove the Color print cartridge.
9 Print a test page.
Did the message reappear?
•YES. Go to step 10.
•NO. The problem is with the Color print cartridge. Do not go to step 10. Continue with “Replacing the print cartridge” on page 49.
10 Your printer requires service. See your printer reg- istration card for the appropriate telephone number for your country.
48 Troubleshooting
