Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX711DTHE, MX710DE, MX711DE, 24T7406, 24T7401, 24TT204 ‑page jam, clear manual feeder

Models: 24TT204 24T7406 24T7401 MX711DE MX710DE MX711DTHE

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Clearing jams

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3Insert the tray.

4From the printer control panel, touch Done to clear the message and continue printing.

[x]‑page jam, clear manual feeder. [250]

1From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

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Lexmark MX711DTHE, MX710DE, MX711DE, 24T7406, 24T7401, 24TT204 ‑page jam, clear manual feeder

Contents

Users Guide JuneContents Printing Loading paper and specialty mediaPaper and specialty media guide Copying 100Understanding the printer menus 151 Faxing 119Scanning 143 Saving money and the environment 230Managing the printer 255 Troubleshooting 274Maintaining the printer 240 Clearing jams 258340 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Fully configured model Understanding the basic functions of the scannerUsing the scanner glass Using the ADF and scanner glassUsing the ADF You can use the ADF or the scanner glass to scan documentsUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseSleep button light Printer status Indicator light Printer statusUnderstanding the home screen TouchFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFinding the IP address of the printer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization For Macintosh usersActivating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applicationsSetting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendSetting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Accessing the controller board Additional printer setupInstalling internal options Available internal optionsPage Page Page Installing a memory card Additional printer setup Close the access coverUnpack the memory card Installing an optional card Additional printer setup Access the controller board Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing a printer hard disk Unpack the printer hard diskPage Page Page Page Additional printer setup Removing a printer hard diskFor more information, see Accessing the controller board on Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Open the printers folder Updating available options in the printer driverMacintosh WindowsAdd any installed hardware options, and then click OK Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer NetworkingFor Macintosh users Installing the printer on an Ethernet networkFor Windows users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Click +Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate toAdditional printer setup Using the Push Button Configuration methodUsing the Personal Identification Number PIN method Follow the instructions on the printer displayPage For Macintosh users Setting up serial printing AppleTalk select the printer AddVerifying printer setup Click Continue FinishReports Menu Settings Printing a menu settingsPrinting a network setup From the home screen, navigate toLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading paper and specialty mediaLoading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typePaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guideTips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet TrayPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights 550 ‑sheet tray Tray FeederPrinting forms and a document Adjusting toner darknessPrinting Printing formsPrinting from a flash drive or mobile device Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting from a mobile device Recommended flash drives File typePrinting confidential and other held jobs Touch SubmitCanceling a print job Printing information pagesCanceling a print job from the computer For Windows usersMaking copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizesCopy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollating copies Placing separator sheets between copiesCollated Not collated Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCreating a custom copy job Between Copies Between Jobs Between Pages OffPlacing information on copies Placing a header or footer on pagesPlacing an overlay message on each Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy fromDarkness ContentScale Sides DuplexUsing the advanced options Save As ShortcutConfiguring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail SettingsClick Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcutMailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 114Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file typeCanceling an e-mail Understanding the e-mail optionsSend As ResolutionOriginal Size Mailing 117Setup Scan PreviewMailing 118 Setting up the printer to fax FaxingFaxing 119 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax SetupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Faxing 121Tips for this setup Faxing 122Connected to the same telephone wall jack Faxing 123 Connected to different wall jacksFaxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130Connecting the printer to a wall jack in Germany Faxing 131Faxing 132 Connect the printer to any of the N ports Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Faxing 133Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Creating shortcutsViewing a fax log Click Settings Reports Click Fax Job Log or Fax Call LogMaking a fax lighter or darker Blocking junk faxesHolding and forwarding faxes Canceling an outgoing faxClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding faxesForwarding a fax Click Settings Fax SettingsUnderstanding the fax options Off Always On Manual ScheduledDelayed Send This option lets you send a fax at a later time or dateUsing the advanced options Faxing 142Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning 146 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseUnderstanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Original Size Scanning 149Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Paper menu Default Source menuConfigure MP menu Understanding the printer menus 152Tray x Size Paper Size/Type menuUnderstanding the printer menus 153 Tray x TypeUnderstanding the printer menus 154 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding the printer menus 155Manual Paper Size Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160Understanding the printer menus 161 Custom Types menuCustom Names menu Use Custom NameUnderstanding the printer menus 162 Universal Setup menuCustom Scan Sizes menu Custom Scan SizeReports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Standard Network or Network x menu Understanding the printer menus 165To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 TCP/IP menu Understanding the printer menus 167To access the menu, navigate to any of the following IPv6 menuUnderstanding the printer menus 168 Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to AppleTalk menuActivate Standard USB menuUnderstanding the printer menus 170 View NameParallel x menu Understanding the printer menus 171Understanding the printer menus 172 Parallel BufferSerial x menu Understanding the printer menus 173Understanding the printer menus 174 Serial BufferBaud Understanding the printer menus 175Robust XON Data BitsSmtp Setup menu Understanding the printer menus 176Edit Security Setups menu Security menuUnderstanding the printer menus 177 Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset JumperConfidential Print menu Understanding the printer menus 179Erase Temporary Data Files menu Security Audit Log menuUnderstanding the printer menus 180 Set Date/Time menu Understanding the printer menus 181Settings menu General Settings menuUnderstanding the printer menus 182 Understanding the printer menus 183 Quiet ModeRun Initial setup ADF Loaded BeepPaper Sizes Understanding the printer menus 184Keyboard Scan to PC Port RangeUnderstanding the printer menus 185 Displayed InformationDate Format Understanding the printer menus 186Home screen customization Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Copy Settings menu Understanding the printer menus 191Understanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 195 Understanding the printer menus 196 Resolution Understanding the printer menus 197Fax Cover Understanding the printer menus 198 Dial PrefixUnderstanding the printer menus 199 Temperature Understanding the printer menus 200Color Balance Understanding the printer menus 201 Understanding the printer menus 202 Understanding the printer menus 203 ‑mail Server Setup ‑mail Settings menuRinger Volume Understanding the printer menus 204Understanding the printer menus 205 FormatColor Orientation Text DefaultUnderstanding the printer menus 206 Jpeg QualityUnderstanding the printer menus 207 Understanding the printer menus 208 Allow Save as ShortcutFTP Settings menu Understanding the printer menus 209Use cc/bcc Understanding the printer menus 210 DarknessUnderstanding the printer menus 211 FTP bit DepthFile Name Understanding the printer menus 212 Allow Save as ShortcutScan Settings Flash Drive menuUnderstanding the printer menus 213 Text or Photo Default Understanding the printer menus 214Understanding the printer menus 215 Use Multi ‑Page TiffCopies Print SettingsUnderstanding the printer menus 216 Duplex BindingPaper Saver Ordering Understanding the printer menus 217Paper Saver Border Blank PagesPrint Settings Setup menuUnderstanding the printer menus 218 Resource Save Finishing menuUnderstanding the printer menus 219 Print All OrderUnderstanding the printer menus 220 Separator SourcePaper Saver Orientation Quality menu Job Accounting menuUnderstanding the printer menus 221 Understanding the printer menus 222 Utilities menu Understanding the printer menus 223XPS menu PostScript menuUnderstanding the printer menus 224 PCL Emul menu Understanding the printer menus 225Understanding the printer menus 226 Tray RenumberHtml menu Understanding the printer menus 227Image menu Understanding the printer menus 228Help menu Understanding the printer menus 229Menu item Description Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesReducing printer noise Using Eco‑ModeSaving energy Avoid paper jamsSettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 232Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings General SettingsRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Lexmark security WebMaintaining the printer Cleaning printer partsCleaning the printer Maintaining the printer 240Cleaning the scanner glass Maintaining the printer 241Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClose the scanner cover Click Device Status More DetailsEstimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering parts and supplies Ordering toner cartridgesRegular cartridge Ordering an imaging unitMaintaining the printer 245 Part nameLexmark regular fuser maintenance kit type Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark ADF maintenance kitReplacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 247Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 253 Moving the printer to another location Shipping the printerMaintaining the printer 254 Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 257Load paper properly Clearing jamsAvoiding jams Clearing jams 258Understanding jam messages and locations Use recommended paperArea Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 261Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 272Page Troubleshooting Understanding the printer messagesTroubleshooting 275 Check tray x connectionClose door or insert cartridge Disk full, scan job canceled Close top access coverConfiguration change, some held jobs were not restored Close front doorFax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this deviceImaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xyInsert Tray Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deletedLoad Manual Feeder with custom string paper orientation Troubleshooting 281Load paper source with paper size paper orientation Load Manual Feeder with custom type name paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesNot enough free space in flash memory for resources Parallel port x disabledTroubleshooting 284 Paper changes neededRemove packaging material, area name Reinstall missing or unresponsive imaging unit 31.xyRemove defective disk Remove paper from standard output binReplace jammed originals if restarting job Troubleshooting 286Replace imaging unit, 0 estimated pages remain 84.xy Printer and toner cartridge regionsReplace unsupported cartridge 32.xy Replace roller kitReplace separator pad Replace unsupported imaging unit 32.xyScanner maintenance required soon, use ADF Kit Restore held jobs?Scanner disabled by admin Serial option x errorStandard network software error Serial port x disabledSome held jobs were not restored Standard USB port disabledToo many trays attached Too many flash options installedUnsupported camera mode, unplug camera and change mode Tray x paper size unsupportedWeblink server not set up. Contact system administrator Solving printer problemsUSB port x disabled Basic printer problemsTroubleshooting 292 Troubleshooting 293 Printer display is blankAction Yes Step Problem is solved Go to step Hardware and internal option problemsTroubleshooting 294 Cannot detect internal optionInternal Solutions Port does not operate correctly Tray problemsTroubleshooting 295 Troubleshooting 296 USB/parallel interface card does not operate correctlyAction Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 297 Jammed pages are not reprintedTroubleshooting 298 Solving print problemsPrinting problems Paper jam message remains after jam is clearedEnvelope seals when printing Error message about reading the flash drive appearsTroubleshooting 299 Incorrect characters print Troubleshooting 300Step Problem is solved. Go to step Job prints from the wrong tray or on the wrong paperTroubleshooting 301 Large jobs do not collateTroubleshooting 302 Print jobs do not printClick File Print Advanced Print As Image OK OK Settings General Settings Print Recovery Page Protect Off Troubleshooting 303Settings General Settings Print job takes longer than expectedPrinting slows down Tray linking does not workUnexpected page breaks occur Print quality problemsSettings General Settings Timeouts Characters have jagged or uneven edgesClipped pages or images Reports Print Fonts Touch PCL Fonts or PostScript FontsTroubleshooting 307 Compressed images appear on printsTroubleshooting 308 Gray background on printsTroubleshooting 309 Horizontal voids appear on printsTroubleshooting 310 Incorrect margins on printsTroubleshooting 311 Paper curlPrinter is printing blank pages Troubleshooting 312 Printer is printing solid black pagesTroubleshooting 313 Print irregularitiesTroubleshooting 314 Print is too darkTroubleshooting 315 Troubleshooting 316 Print is too lightTroubleshooting 317 Repeating defects appear on printsTroubleshooting 318 Shadow images appear on printsSkewed print Troubleshooting 319 Streaked horizontal lines appear on printsTroubleshooting 320 Streaked vertical lines appear on printsTroubleshooting 321 Toner fog or background shading appears on printsToner specks appear on prints Troubleshooting 322Toner rubs off Transparency print quality is poorTroubleshooting 323 Uneven print densityVertical voids appear on prints Solving copy problems Copier does not respondTroubleshooting 325 Partial document or photo copiesPoor copy quality Troubleshooting 326 Advanced Options Advanced Imaging Sharpness select a lowerSolving fax problems Troubleshooting 327Scanner unit does not close Troubleshooting 328 Caller ID is not shownCannot send or receive a fax Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesYes Problem is solved Go to step 331Settings General Settings Run initial setup Yes Fax and e-mail functions are not set upTroubleshooting 332 Received fax has poor print qualitySolving scanner problems Troubleshooting 333Click Settings Fax Settings Analog Fax Setup Partial document or photo scans Troubleshooting 334Cannot scan from a computer Poor scanned image qualityTroubleshooting 335 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 336 Stamp or OverwriteExisting file check box Troubleshooting 337 Scanner does not respondTroubleshooting 338 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogTech Library Troubleshooting 339Contacting customer support Mail340 Product informationEdition notice JuneTrademarks 341Noise emission levels Modular component noticeLicensing notices 342Product disposal Static sensitivity notice343 Product power consumption Temperature informationPower consumption Laser noticeOff mode Sleep ModeHibernate Mode Mode Description Power consumption WattsRadio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Total energy usageRegulatory notices for telecommunication terminal equipment 347348 Utilisation de ce produit en Suisse Using this product in SwitzerlandJapanese telecom notice 349Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY 353Limited warranty Limited warranty service354 Additional rights Extent of limited warrantyLimitation of liability 355Patent acknowledgment 356Numerics SymbolsIndex Index 357Page Page FTP Page Page Page Page Page Page