Users Guide
June
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying 100
Understanding the printer menus 151
Faxing 119
Scanning 143
Saving money and the environment 230
Managing the printer 255
Troubleshooting 274
Maintaining the printer 240
Clearing jams 258
340
Safety information
Safety information
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Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Basic model
Fully configured model
Understanding the basic functions of the scanner
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
You can use the ADF or the scanner glass to scan documents
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Sleep button light Printer status
Indicator light Printer status
Understanding the home screen
Touch
Features
Feature Description
Using the touch-screen buttons
Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
Finding the IP address of the computer
Setting up and using the home screen applications
Finding the IP address of the printer
For Windows users
Customizing the home screen
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
For Macintosh users
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Using MyShortcut
Setting up Multi Send
UseTo
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Remote Operator Panel Settings
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Submit
Accessing the controller board
Additional printer setup
Installing internal options
Available internal options
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Unpack the memory card
Installing a memory card
Additional printer setup Close the access cover
Installing an optional card
Additional printer setup Access the controller board
Installing an Internal Solutions Port
Additional printer setup Unpack the ISP kit
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Installing a printer hard disk
Unpack the printer hard disk
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Removing a printer hard disk
For more information, see Accessing the controller board on
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Installing optional trays
Installing hardware options
Order of installation
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Attaching cables
EXT port
Organizing cables
Setting up the printer software
Installing the printer software
Open the printers folder
Updating available options in the printer driver
Macintosh
Windows
Add any installed hardware options, and then click OK
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Networking
For Macintosh users
Installing the printer on an Ethernet network
For Windows users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Click +
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Additional printer setup
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Follow the instructions on the printer display
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For Macintosh users
Setting up serial printing
AppleTalk select the printer Add
Verifying printer setup
Click Continue Finish
Reports Menu Settings
Printing a menu settings
Printing a network setup
From the home screen, navigate to
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading the 250‑ or 550‑sheet tray
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One ‑sided printing Two ‑sided duplex printing
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Loading the 2100‑sheet tray
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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ABC
Loading the multipurpose feeder
Pull down the multipurpose feeder door
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One ‑sided simplex printing Two ‑sided duplex printing
Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Assigning a custom paper type
Paper Menu Custom Types
Tips on using envelopes
Using specialty media
Tips on using card stock
Paper and specialty media guide
Source Printing Printable side Paper orientation
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Selecting paper
Using recycled paper and other office papers
Fiber content
Selecting preprinted forms and letterhead
Unacceptable paper examples
Paper sizes supported by the printer
Supported paper sizes, types, and weights
Storing paper
Paper and specialty media guide
Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray
Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex
Paper types and weights supported by the printer
Printer engine supports 60-176‑g/m216-47‑lb paper weights
550 ‑sheet tray Tray Feeder
Printing forms and a document
Adjusting toner darkness
Printing
Printing forms
Printing from a flash drive or mobile device
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Printing from a mobile device
Recommended flash drives File type
Printing confidential and other held jobs
Canceling a print job
Printing information pages
Canceling a print job from the computer
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Creating a copy shortcut using the printer control panel
Copying on letterhead
Copying to a different size
Customizing copy settings
Making copies using paper from a selected tray
Copying different paper sizes
Copy to Auto Size Match Copy It
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy to Letter Copy It
Adjusting copy quality
Reducing or enlarging copies
Collated Not collated
Collating copies
Placing separator sheets between copies
Copy Advanced Options Separator Sheets
Copying multiple pages onto a single sheet
Creating a custom copy job
Between Copies Between Jobs Between Pages Off
Placing an overlay message on each
Placing information on copies
Placing a header or footer on pages
Understanding the copy options
Canceling a copy job
Canceling a copy job while pages are being printed
Copy from
Darkness
Content
Scale
Sides Duplex
Using the advanced options
Save As Shortcut
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut
Mailing a document
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing 114
Adding e-mail subject and message information
Customizing e-mail settings
Sending an e‑mail using the address book
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Send As
Resolution
Original Size
Mailing 117
Mailing 118
Setup
Scan Preview
Faxing 119
Setting up the printer to fax
Faxing
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Faxing 121
Connected to the same telephone wall jack
Tips for this setup
Faxing 122
Faxing 123
Connected to different wall jacks
Faxing 124
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing 127
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Part name Part number Lexmark adapter plug 40X8519
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 130
Connecting the printer to a wall jack in Germany
Faxing 131
Faxing 132 Connect the printer to any of the N ports
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Faxing 133
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Customizing fax settings
Changing the fax resolution
Creating shortcuts
Viewing a fax log
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Blocking junk faxes
Holding and forwarding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
Off Always On Manual Scheduled
Delayed Send
This option lets you send a fax at a later time or date
Faxing 142
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning 145
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning 146
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Click Next Close
This option lets you type a file name for the scan image
Understanding the scan options
Scanning to a flash drive
Scanning 149
Scan Preview
Understanding the printer menus 151
Understanding the printer m enus
Menus list
Paper menu
Default Source menu
Configure MP menu
Understanding the printer menus 152
Tray x Size
Paper Size/Type menu
Understanding the printer menus 153
Tray x Type
MP Feeder Type
Understanding the printer menus 154
MP Feeder Size
Manual Paper Type
Understanding the printer menus 155
Manual Paper Size
Manual Envelope Size
Understanding the printer menus 156
Substitute Size menu
Paper Texture menu
Understanding the printer menus 157
Paper Weight menu
Understanding the printer menus 158
Understanding the printer menus 159
Paper Loading menu
Understanding the printer menus 160
Understanding the printer menus 161
Custom Types menu
Custom Names menu
Use Custom Name
Understanding the printer menus 162
Universal Setup menu
Custom Scan Sizes menu
Custom Scan Size
Understanding the printer menus 163
Reports Menu
Reports menu
Understanding the printer menus 164
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 165
Understanding the printer menus 166
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding the printer menus 167
Understanding the printer menus 168
To access the menu, navigate to any of the following
IPv6 menu
Network/Ports Network x Network x Setup Wireless
Wireless menu
To access the menu, navigate to
AppleTalk menu
Activate
Standard USB menu
Understanding the printer menus 170
View Name
Parallel x menu
Understanding the printer menus 171
Understanding the printer menus 172
Parallel Buffer
Serial x menu
Understanding the printer menus 173
Understanding the printer menus 174
Serial Buffer
Baud
Understanding the printer menus 175
Robust XON
Data Bits
Smtp Setup menu
Understanding the printer menus 176
Understanding the printer menus 177
Edit Security Setups menu
Security menu
Login Restrictions
Miscellaneous Security Settings menu
Edit Access Controls
Security Reset Jumper
Confidential Print menu
Understanding the printer menus 179
Understanding the printer menus 180
Erase Temporary Data Files menu
Security Audit Log menu
Set Date/Time menu
Understanding the printer menus 181
Understanding the printer menus 182
Settings menu
General Settings menu
Understanding the printer menus 183
Quiet Mode
Run Initial setup
ADF Loaded Beep
Paper Sizes
Understanding the printer menus 184
Keyboard
Scan to PC Port Range
Understanding the printer menus 185
Displayed Information
Date Format
Understanding the printer menus 186
Home screen customization
Time Format
Understanding the printer menus 187
Understanding the printer menus 188
Understanding the printer menus 189
Understanding the printer menus 190
Error Recovery
Print Recovery
Copy Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
Understanding the printer menus 193
Understanding the printer menus 194
Understanding the printer menus 195
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 196
Fax Cover
Resolution
Understanding the printer menus 197
Understanding the printer menus 198
Dial Prefix
Understanding the printer menus 199
Color Balance
Temperature
Understanding the printer menus 200
Understanding the printer menus 201
Understanding the printer menus 202
Understanding the printer menus 203
‑mail Server Setup
‑mail Settings menu
Ringer Volume
Understanding the printer menus 204
Color
Understanding the printer menus 205
Format
Orientation
Text Default
Understanding the printer menus 206
Jpeg Quality
Understanding the printer menus 207
Understanding the printer menus 208
Use cc/bcc
FTP Settings menu
Understanding the printer menus 209
Understanding the printer menus 210
File Name
Understanding the printer menus 211
FTP bit Depth
Understanding the printer menus 212
Understanding the printer menus 213
Scan Settings
Flash Drive menu
Text or Photo Default
Understanding the printer menus 214
Understanding the printer menus 215
Copies
Print Settings
Understanding the printer menus 216
Duplex Binding
Paper Saver Ordering
Understanding the printer menus 217
Paper Saver Border
Blank Pages
Understanding the printer menus 218
Print Settings
Setup menu
Resource Save
Finishing menu
Understanding the printer menus 219
Print All Order
Paper Saver Orientation
Understanding the printer menus 220
Separator Source
Understanding the printer menus 221
Quality menu
Job Accounting menu
Understanding the printer menus 222
Utilities menu
Understanding the printer menus 223
Understanding the printer menus 224
XPS menu
PostScript menu
PCL Emul menu
Understanding the printer menus 225
Understanding the printer menus 226
Tray Renumber
Html menu
Understanding the printer menus 227
Image menu
Understanding the printer menus 228
Menu item Description
Help menu
Understanding the printer menus 229
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 232
Click Settings General Settings Sleep Button Settings
Using Hibernate mode
Adjusting the brightness of the printer display
Settings General Settings
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Maintaining the printer
Cleaning printer parts
Cleaning the printer
Maintaining the printer 240
Cleaning the scanner glass
Maintaining the printer 241
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From the home screen, touch Status/Supplies View Supplies
Checking the status of parts and supplies
Close the scanner cover
Click Device Status More Details
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Ordering parts and supplies
Ordering toner cartridges
Regular cartridge
Ordering an imaging unit
Maintaining the printer 245
Part name
Lexmark regular fuser maintenance kit type
Ordering a maintenance kit
Lexmark Return Program fuser maintenance kit type
Lexmark ADF maintenance kit
Replacing the toner cartridge
Storing supplies
Replacing supplies
Maintaining the printer 247
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Replacing the imaging unit
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Maintaining the printer 253
Moving the printer
Before moving the printer
Maintaining the printer 254
Moving the printer to another location
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Managing the printer 257
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 258
Understanding jam messages and locations
Use recommended paper
Area Area name Printer control panel message What to do
‑page jam, lift front cover to remove cartridge
Clearing jams 261
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‑page jam, open upper rear door
‑page jam, open upper and lower rear door
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‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
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‑page jam, open automatic feeder top cover y.xx
Clearing jams 272
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Troubleshooting
Understanding the printer messages
Close door or insert cartridge
Troubleshooting 275
Check tray x connection
Disk full, scan job canceled
Close top access cover
Configuration change, some held jobs were not restored
Close front door
Fax partition inoperative. Contact system administrator
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk must be formatted for use in this device
Imaging unit low 84.xy
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit nearly low 84.xy
Insert Tray
Install duplex
Install Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to collate job
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insufficient memory, some Held Jobs were deleted
Load Manual Feeder with custom string paper orientation
Troubleshooting 281
Load paper source with paper size paper orientation
Load Manual Feeder with custom type name paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Load Manual Feeder with paper size paper orientation
Memory full, cannot print faxes
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Not enough free space in flash memory for resources
Parallel port x disabled
Troubleshooting 284
Paper changes needed
Remove packaging material, area name
Reinstall missing or unresponsive imaging unit 31.xy
Remove defective disk
Remove paper from standard output bin
Replace jammed originals if restarting job
Troubleshooting 286
Replace imaging unit, 0 estimated pages remain 84.xy
Printer and toner cartridge regions
Replace unsupported cartridge 32.xy
Replace roller kit
Replace separator pad
Replace unsupported imaging unit 32.xy
Scanner maintenance required soon, use ADF Kit
Restore held jobs?
Scanner disabled by admin
Serial option x error
Standard network software error
Serial port x disabled
Some held jobs were not restored
Standard USB port disabled
Too many trays attached
Too many flash options installed
Unsupported camera mode, unplug camera and change mode
Tray x paper size unsupported
Weblink server not set up. Contact system administrator
Solving printer problems
USB port x disabled
Basic printer problems
Troubleshooting 292
Troubleshooting 293
Printer display is blank
Action Yes Step Problem is solved Go to step
Hardware and internal option problems
Troubleshooting 294
Cannot detect internal option
Troubleshooting 295
Internal Solutions Port does not operate correctly
Tray problems
Troubleshooting 296
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 297
Jammed pages are not reprinted
Troubleshooting 298
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
Troubleshooting 299
Envelope seals when printing
Error message about reading the flash drive appears
Incorrect characters print
Troubleshooting 300
Step Problem is solved. Go to step
Job prints from the wrong tray or on the wrong paper
Troubleshooting 301
Large jobs do not collate
Click File Print Advanced Print As Image OK OK
Troubleshooting 302
Print jobs do not print
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 303
Settings General Settings
Print job takes longer than expected
Printing slows down
Tray linking does not work
Unexpected page breaks occur
Print quality problems
Settings General Settings Timeouts
Characters have jagged or uneven edges
Clipped pages or images
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Troubleshooting 307
Compressed images appear on prints
Troubleshooting 308
Gray background on prints
Troubleshooting 309
Horizontal voids appear on prints
Troubleshooting 310
Incorrect margins on prints
Printer is printing blank pages
Troubleshooting 311
Paper curl
Troubleshooting 312
Printer is printing solid black pages
Troubleshooting 313
Print irregularities
Troubleshooting 314
Print is too dark
Troubleshooting 315
Troubleshooting 316
Print is too light
Troubleshooting 317
Repeating defects appear on prints
Skewed print
Troubleshooting 318
Shadow images appear on prints
Troubleshooting 319
Streaked horizontal lines appear on prints
Troubleshooting 320
Streaked vertical lines appear on prints
Troubleshooting 321
Toner fog or background shading appears on prints
Toner specks appear on prints
Troubleshooting 322
Toner rubs off
Transparency print quality is poor
Vertical voids appear on prints
Troubleshooting 323
Uneven print density
Solving copy problems
Copier does not respond
Poor copy quality
Troubleshooting 325
Partial document or photo copies
Troubleshooting 326
Advanced Options Advanced Imaging Sharpness select a lower
Scanner unit does not close
Solving fax problems
Troubleshooting 327
Cannot send or receive a fax
Troubleshooting 328
Caller ID is not shown
Troubleshooting 329
Troubleshooting 330
Can receive but not send faxes
Yes Problem is solved Go to step
331
Settings General Settings Run initial setup Yes
Fax and e-mail functions are not set up
Troubleshooting 332
Received fax has poor print quality
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 333
Partial document or photo scans
Troubleshooting 334
Cannot scan from a computer
Poor scanned image quality
Step Change the file name. Go to step
Troubleshooting 335
Scan job was not successful
Existing file check box
Troubleshooting 336
Stamp or Overwrite
Troubleshooting 337
Scanner does not respond
Troubleshooting 338
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Tech Library
Troubleshooting 339
Contacting customer support
Mail
340
Product information
Edition notice
June
Trademarks
341
Noise emission levels
Modular component notice
Licensing notices
342
343
Product disposal
Static sensitivity notice
Product power consumption
Temperature information
Power consumption
Laser notice
Off mode
Sleep Mode
Hibernate Mode
Mode Description Power consumption Watts
Radio interference notice
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Total energy usage
Regulatory notices for telecommunication terminal equipment
347
348
Utilisation de ce produit en Suisse
Using this product in Switzerland
Japanese telecom notice
349
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Exposure to radio frequency radiation
351
Industry Canada Canada
Industry Canada Canada
352
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
353
354
Limited warranty
Limited warranty service
Additional rights
Extent of limited warranty
Limitation of liability
355
Patent acknowledgment
356
Numerics
Symbols
Index
Index 357
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