Troubleshooting

294

Hardware and internal option problems

Cannot detect internal option

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

Turn off the printer, then wait for about 10 seconds, and then turn on the printer.

Does the internal option operate correctly?

 

 

Step 2

Go to step 3.

Connect the internal

Check if the internal option is properly installed in the controller board.

 

option to the controller

a

Turn off the printer using the power switch, and then unplug the power

 

board.

 

 

 

cord from the electrical outlet.

 

 

b

Make sure the internal option is installed in the appropriate connector

 

 

 

in the controller board.

 

 

c

Connect the power cord to the printer, then to a properly grounded

 

 

 

electrical outlet, and then turn on the printer.

 

 

Is the internal option properly installed in the controller board?

 

 

 

 

 

Step 3

Go to step 4.

Reinstall the internal

Print a menu settings page, and then check to see if the internal option is

 

option.

listed in the Installed Features list.

 

 

Is the internal option listed in the menu settings page?

 

 

 

 

 

Step 4

The problem is solved.

Contact customer

a

Check if the internal option is selected.

 

support.

 

It may be necessary to manually add the internal option in the printer

 

 

 

driver to make it available for print jobs. For more information, see

 

 

 

“Updating available options in the printer driver” on page 54.

 

 

bResend the print job.

Does the internal option operate correctly?

Internal print server does not operate correctly

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Check if the internal

Reinstall the internal print server.

 

print server is

a Remove, and then install the internal print server. For more

 

supported by the

 

printer.

information, see “Installing an Internal Solutions Port” on page 35.

 

 

Note: An internal print

b Print a menu settings page, and then check if the internal print server

 

 

server from another

is listed in the Installed Features list.

 

 

printer may not work

 

 

Is the internal print server listed in the Installed Features list?

 

with this printer.

 

 

 

 

 

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Lexmark MX711DTHE, MX710DE manual Hardware and internal option problems, Cannot detect internal option, Troubleshooting 294
Page 293 Page 295

24TT204, 24T7406, 24T7401, MX711DE, MX710DE specifications

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