Manuals / Lexmark / Computer Equipment / Printer

Lexmark 24TT204, MX711DTHE, MX710DE, MX711DE, 24T7406, 24T7401 manual

Models: 24TT204 24T7406 24T7401 MX711DE MX710DE MX711DTHE

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Page 263

Clearing jams

263

7Install the imaging unit.

Note: Use the arrows on the side of the printer as a guide.

8Insert the toner cartridge into the printer, and then push the green handle back into place.

Notes:

•Align the arrows on the guides of the toner cartridge with the arrows in the printer.

•Make sure the cartridge is fully pushed in.

Image 263

Lexmark 24TT204, MX711DTHE, MX710DE, MX711DE, 24T7406, 24T7401 manual

Contents

June Users GuideContents Copying 100 Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 230 Faxing 119Scanning 143 Understanding the printer menus 151Clearing jams 258 Troubleshooting 274Maintaining the printer 240 Managing the printer 255340 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic model Understanding the basic functions of the scanner Fully configured modelYou can use the ADF or the scanner glass to scan documents Using the ADF and scanner glassUsing the ADF Using the scanner glassUse Using the printer control panelUnderstanding the printer control panel Understanding the printer control panelTouch Indicator light Printer statusUnderstanding the home screen Sleep button light Printer statusFeature Description FeaturesArrows View a list of options Copy It Print a copy Using the touch-screen buttonsOther touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the printer Finding the IP address of the computerFor Macintosh users Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screenFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcutUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller boardPage Page Page Unpack the memory card Installing a memory cardAdditional printer setup Close the access cover Installing an optional card Additional printer setup Access the controller board Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Unpack the printer hard disk Installing a printer hard diskPage Page Page Page Removing a printer hard disk Additional printer setupFor more information, see Accessing the controller board on Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Windows Updating available options in the printer driverMacintosh Open the printers folderNetworking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer Add any installed hardware options, and then click OKSelect Ethernet connection, and then click Continue Installing the printer on an Ethernet networkFor Windows users For Macintosh usersClick + Preparing to set up the printer on a wireless networkFrom the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto SubmitFollow the instructions on the printer display Using the Push Button Configuration methodUsing the Personal Identification Number PIN method Additional printer setupPage For Macintosh users AppleTalk select the printer Add Setting up serial printingClick Continue Finish Verifying printer setupFrom the home screen, navigate to Printing a menu settingsPrinting a network setup Reports Menu SettingsLoading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading paper and specialty media Loading A5‑size paperLoading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Pull down the multipurpose feeder door Loading the multipurpose feederPage Page One ‑sided simplex printing Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper typePaper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using envelopesSource Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paperUnacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper and specialty media guide550 ‑sheet tray Tray Feeder Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper type 250 ‑ or 2100 ‑sheet Multipurpose DuplexPrinting forms Adjusting toner darknessPrinting Printing forms and a documentPrinting from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile deviceSupported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsPrinting from a mobile device Storing print jobs in the printerTouch Submit Printing confidential and other held jobsPrinting information pages Canceling a print jobFor Windows users Canceling a print job from the computerMaking a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Creating a copy shortcut using the printer control panelCopying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeCopy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityCollated Not collated Collating copiesPlacing separator sheets between copies Between Copies Between Jobs Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job Copy Advanced Options Separator SheetsPlacing an overlay message on each Placing information on copiesPlacing a header or footer on pages Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy optionsSides Duplex ContentScale DarknessSave As Shortcut Using the advanced optionsClick Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click SettingsMailing 114 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationUnderstanding the e-mail options Canceling an e-mailMailing 117 ResolutionOriginal Size Send AsMailing 118 SetupScan Preview Faxing 119 Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupFaxing 121 Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Tips for this setupFaxing 122 Connected to different wall jacks Faxing 123Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 127 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 130 Connecting the printer to a non‑RJ‑11 wall jackFaxing 131 Connecting the printer to a wall jack in GermanyFaxing 132 Connect the printer to any of the N ports Faxing 133 Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer OnSending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Customizing fax settingsChanging the fax resolution Click Settings Manage Shortcuts Fax Shortcut SetupBlocking junk faxes Click Settings Reports Click Fax Job Log or Fax Call LogMaking a fax lighter or darker Viewing a fax logHolding faxes Canceling an outgoing faxClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding and forwarding faxesOff Always On Manual Scheduled Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxThis option lets you send a fax at a later time or date Delayed SendFaxing 142 Using the advanced optionsScanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning 145 Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 146Click Next Close Setting up Scan to ComputerThis option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive Scanning 149 Original SizeScan Preview Understanding the printer menus 151 Understanding the printer m enusMenus list Understanding the printer menus 152 Default Source menuConfigure MP menu Paper menuTray x Type Paper Size/Type menuUnderstanding the printer menus 153 Tray x SizeMP Feeder Type Understanding the printer menus 154MP Feeder Size Manual Envelope Size Understanding the printer menus 155Manual Paper Size Manual Paper TypeUnderstanding the printer menus 156 Substitute Size menuPaper Texture menu Understanding the printer menus 157 Understanding the printer menus 158 Paper Weight menuUnderstanding the printer menus 159 Understanding the printer menus 160 Paper Loading menuUse Custom Name Custom Types menuCustom Names menu Understanding the printer menus 161Custom Scan Size Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 162Understanding the printer menus 163 Reports MenuReports menu Understanding the printer menus 164 Network/Ports menuActive NIC menu Understanding the printer menus 165 Standard Network or Network x menuUnderstanding the printer menus 166 To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 167 TCP/IP menuUnderstanding the printer menus 168 To access the menu, navigate to any of the followingIPv6 menu AppleTalk menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup WirelessView Name Standard USB menuUnderstanding the printer menus 170 ActivateUnderstanding the printer menus 171 Parallel x menuParallel Buffer Understanding the printer menus 172Understanding the printer menus 173 Serial x menuSerial Buffer Understanding the printer menus 174Data Bits Understanding the printer menus 175Robust XON BaudUnderstanding the printer menus 176 Smtp Setup menuUnderstanding the printer menus 177 Edit Security Setups menuSecurity menu Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login RestrictionsUnderstanding the printer menus 179 Confidential Print menuUnderstanding the printer menus 180 Erase Temporary Data Files menuSecurity Audit Log menu Understanding the printer menus 181 Set Date/Time menuUnderstanding the printer menus 182 Settings menuGeneral Settings menu ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 183Scan to PC Port Range Understanding the printer menus 184Keyboard Paper SizesDisplayed Information Understanding the printer menus 185Time Format Understanding the printer menus 186Home screen customization Date FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Understanding the printer menus 190 Error RecoveryPrint Recovery Understanding the printer menus 191 Copy Settings menuUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 196 Fax Cover ResolutionUnderstanding the printer menus 197 Dial Prefix Understanding the printer menus 198Understanding the printer menus 199 Color Balance TemperatureUnderstanding the printer menus 200 Understanding the printer menus 201 Understanding the printer menus 202 Understanding the printer menus 203 Understanding the printer menus 204 ‑mail Settings menuRinger Volume ‑mail Server SetupColor Understanding the printer menus 205Format Jpeg Quality Text DefaultUnderstanding the printer menus 206 OrientationUnderstanding the printer menus 207 Allow Save as Shortcut Understanding the printer menus 208Use cc/bcc FTP Settings menuUnderstanding the printer menus 209 Darkness Understanding the printer menus 210File Name Understanding the printer menus 211FTP bit Depth Allow Save as Shortcut Understanding the printer menus 212Understanding the printer menus 213 Scan SettingsFlash Drive menu Understanding the printer menus 214 Text or Photo DefaultUse Multi ‑Page Tiff Understanding the printer menus 215Duplex Binding Print SettingsUnderstanding the printer menus 216 CopiesBlank Pages Understanding the printer menus 217Paper Saver Border Paper Saver OrderingUnderstanding the printer menus 218 Print SettingsSetup menu Print All Order Finishing menuUnderstanding the printer menus 219 Resource SavePaper Saver Orientation Understanding the printer menus 220Separator Source Understanding the printer menus 221 Quality menuJob Accounting menu Understanding the printer menus 222 Understanding the printer menus 223 Utilities menuUnderstanding the printer menus 224 XPS menuPostScript menu Understanding the printer menus 225 PCL Emul menuTray Renumber Understanding the printer menus 226Understanding the printer menus 227 Html menuUnderstanding the printer menus 228 Image menuMenu item Description Help menuUnderstanding the printer menus 229 Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 232 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSettings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button SettingsRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memoryErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionLexmark security Web Finding printer security informationMaintaining the printer 240 Cleaning printer partsCleaning the printer Maintaining the printerMaintaining the printer 241 Cleaning the scanner glassPage Click Device Status More Details Checking the status of parts and suppliesClose the scanner cover From the home screen, touch Status/Supplies View SuppliesOrdering toner cartridges Using genuine Lexmark parts and suppliesOrdering parts and supplies Estimated number of remaining pagesPart name Ordering an imaging unitMaintaining the printer 245 Regular cartridgeLexmark ADF maintenance kit Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit typeMaintaining the printer 247 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Page Maintaining the printer 253 Moving the printerBefore moving the printer Maintaining the printer 254 Moving the printer to another locationShipping the printer Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 257 Restoring factory default settingsClearing jams 258 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsArea Area name Printer control panel message What to do Clearing jams 261 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Clearing jams 272 ‑page jam, open automatic feeder top cover y.xxPage Understanding the printer messages TroubleshootingClose door or insert cartridge Troubleshooting 275Check tray x connection Close front door Close top access coverConfiguration change, some held jobs were not restored Disk full, scan job canceledDisk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorImaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyInsufficient memory for Flash Memory Defragment operation Install duplexInstall Tray Insert TrayInsufficient memory, some Held Jobs were deleted Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobLoad Manual Feeder with custom type name paper orientation Troubleshooting 281Load paper source with paper size paper orientation Load Manual Feeder with custom string paper orientationLoad Manual Feeder with paper size paper orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxesPaper changes needed Parallel port x disabledTroubleshooting 284 Not enough free space in flash memory for resourcesRemove paper from standard output bin Reinstall missing or unresponsive imaging unit 31.xyRemove defective disk Remove packaging material, area namePrinter and toner cartridge regions Troubleshooting 286Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobReplace unsupported imaging unit 32.xy Replace roller kitReplace separator pad Replace unsupported cartridge 32.xySerial option x error Restore held jobs?Scanner disabled by admin Scanner maintenance required soon, use ADF KitStandard USB port disabled Serial port x disabledSome held jobs were not restored Standard network software errorTray x paper size unsupported Too many flash options installedUnsupported camera mode, unplug camera and change mode Too many trays attachedBasic printer problems Solving printer problemsUSB port x disabled Weblink server not set up. Contact system administratorTroubleshooting 292 Printer display is blank Troubleshooting 293Cannot detect internal option Hardware and internal option problemsTroubleshooting 294 Action Yes Step Problem is solved Go to stepTroubleshooting 295 Internal Solutions Port does not operate correctlyTray problems USB/parallel interface card does not operate correctly Troubleshooting 296Jammed pages are not reprinted Paper feed problemsTroubleshooting 297 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 298Troubleshooting 299 Envelope seals when printingError message about reading the flash drive appears Job prints from the wrong tray or on the wrong paper Troubleshooting 300Step Problem is solved. Go to step Incorrect characters printLarge jobs do not collate Troubleshooting 301Click File Print Advanced Print As Image OK OK Troubleshooting 302Print jobs do not print Print job takes longer than expected Troubleshooting 303Settings General Settings Settings General Settings Print Recovery Page Protect OffTray linking does not work Printing slows downCharacters have jagged or uneven edges Print quality problemsSettings General Settings Timeouts Unexpected page breaks occurReports Print Fonts Touch PCL Fonts or PostScript Fonts Clipped pages or imagesCompressed images appear on prints Troubleshooting 307Gray background on prints Troubleshooting 308Horizontal voids appear on prints Troubleshooting 309Incorrect margins on prints Troubleshooting 310Printer is printing blank pages Troubleshooting 311Paper curl Printer is printing solid black pages Troubleshooting 312Print irregularities Troubleshooting 313Print is too dark Troubleshooting 314Troubleshooting 315 Print is too light Troubleshooting 316Repeating defects appear on prints Troubleshooting 317Skewed print Troubleshooting 318Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 319Streaked vertical lines appear on prints Troubleshooting 320Toner fog or background shading appears on prints Troubleshooting 321Transparency print quality is poor Troubleshooting 322Toner rubs off Toner specks appear on printsVertical voids appear on prints Troubleshooting 323Uneven print density Copier does not respond Solving copy problemsPoor copy quality Troubleshooting 325Partial document or photo copies Advanced Options Advanced Imaging Sharpness select a lower Troubleshooting 326Scanner unit does not close Solving fax problemsTroubleshooting 327 Cannot send or receive a fax Troubleshooting 328Caller ID is not shown Troubleshooting 329 Can receive but not send faxes Troubleshooting 330331 Yes Problem is solved Go to stepReceived fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 332 Settings General Settings Run initial setup YesClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 333 Poor scanned image quality Troubleshooting 334Cannot scan from a computer Partial document or photo scansStep Change the file name. Go to step Troubleshooting 335Scan job was not successful Existing file check box Troubleshooting 336Stamp or Overwrite Scanner does not respond Troubleshooting 337Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 338Mail Troubleshooting 339Contacting customer support Tech LibraryJune Product informationEdition notice 340341 Trademarks342 Modular component noticeLicensing notices Noise emission levels343 Product disposalStatic sensitivity notice Laser notice Temperature informationPower consumption Product power consumptionMode Description Power consumption Watts Sleep ModeHibernate Mode Off modeTotal energy usage Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice347 Regulatory notices for telecommunication terminal equipment348 349 Using this product in SwitzerlandJapanese telecom notice Utilisation de ce produit en SuisseExposure to radio frequency radiation Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera351 Industry Canada CanadaIndustry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 352353 Lexmark International, Inc., Lexington, KY354 Limited warrantyLimited warranty service 355 Extent of limited warrantyLimitation of liability Additional rights356 Patent acknowledgmentIndex 357 SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page