Troubleshooting

298

Paper jam message remains after jam is cleared

Action

Yes

No

 

 

 

Check the entire paper path for jammed paper.

Contact customer

The problem is solved.

a Remove any jammed paper.

support.

 

bFrom the printer control panel, touch Continue to clear the message.

Does the paper jam message remain?

Solving print problems

Printing problems

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Select one of the Print

 

Open the held jobs folder on the printer display, and then verify that your

 

and Hold options, and

 

print job is listed.

 

then resend the print

 

 

 

job. For more

 

Is your print job listed in the held jobs folder?

 

information, see

 

 

“Printing confidential

 

 

 

 

 

 

and other held jobs” on

 

 

 

page 97.

 

 

 

 

 

Step 2

The problem is solved.

Go to step 3.

 

The print job may contain a formatting error or invalid data.

 

 

 

Delete the print job, and then send it again.

 

 

 

For PDF files, generate a new PDF, and then print it again.

 

 

 

If you are printing from the Internet, then the printer may be reading

 

 

 

multiple job titles as duplicates and deleting all jobs except the first one.

 

 

For Windows users

aOpen the Print Properties folder.

bFrom the Print and Hold dialog, select the “Keep duplicate documents” check box.

cEnter a PIN number.

For Macintosh users

Save each print job, name each job differently, and then send the individual jobs to the printer.

Does the job print?

Page 298
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Lexmark 24T7401, MX711DTHE manual Solving print problems, Printing problems, Paper jam message remains after jam is cleared

24TT204, 24T7406, 24T7401, MX711DE, MX710DE specifications

The Lexmark MX810 series is designed for high-performance printing, scanning, copying, and faxing in demanding office environments. This series includes models such as the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, each tailored to meet the diverse needs of businesses.

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Overall, the Lexmark MX810 series, including models like the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, stands out for its fast printing speeds, extensive paper handling features, robust security, and seamless connectivity. Designed to meet the demands of busy offices, these multifunction printers are an excellent choice for businesses seeking reliability, efficiency, and advanced technology. With their combination of performance and flexibility, the MX810 series empowers organizations to enhance productivity while maintaining high standards of print quality.