Lexmark MX710DE, MX711DE Partial document or photo copies, Poor copy quality, Troubleshooting 325

Troubleshooting 325

Partial document or photo copies

Action	Yes	No
Step 1	Go to step 2.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 2	Go to step 3.	Change the paper size
Check if the paper size setting matches the size of the paper loaded in the		setting to match the
		paper loaded in the
tray.
From the Paper menu on the printer control panel, check the Paper		tray, or load the tray
		with paper that
Size setting.
		matches the paper size
Does the paper size setting match the size of the paper loaded in the tray.		setting.
Step 3	The problem is solved.	Contact customer
a Specify the paper size. Depending on your operating system, specify		support.
the paper size in Printing Preferences or the Print dialog.
b Resend the print job.
Do copies print properly?

Poor copy quality

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Does an error or status message appear?
Step 2	Go to step 3.	Increase the scan
Check the quality of the original document.		resolution setting for a
		higher‑quality output.
Is the quality of the original document satisfactory?
Step 3	Go to step 4.	See “Cleaning the
If dark marks appear on prints, then clean the scanner glass and the ADF		scanner glass” on
glass using a clean, lint-free cloth dampened with water.		page 241.
Is the scanner glass clean?