Lexmark 24T7401 Toner rubs off, Toner specks appear on prints, Transparency print quality is poor

Troubleshooting 322

Toner rubs off

ABC DEF

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	Specify the paper type
From the Paper menu on the printer control panel, check the paper type		and weight from the
and weight.		tray settings to match
		the paper loaded in the
Do the paper type and weight match the paper loaded in the tray?		tray.
Step 2	From the Paper menu	Contact customer
Check if you are printing on paper that is heavy or has texture or rough	on the printer control	support.
finishes.	panel, set the paper
	texture.
Are you printing on textured or rough paper?

Toner specks appear on prints

Action	Yes	No
Replace the imaging unit, and then resend the print job.	Contact customer	The problem is solved.
	support.
Do toner specks appear on prints?

Transparency print quality is poor

Action	Yes	No
Step 1	Go to step 2.	Set the paper type to
From the printer control panel, set the paper type in the Paper menu to		Transparency.
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2	Contact customer	The problem is solved.
a Check if you are using a recommended type of transparency.	support.
b Resend the print job.
Is the print quality still poor?