Lexmark MX710DE, MX711DTHE, MX711DE, 24T7406, 24T7401 Scanner does not respond, Troubleshooting 337

Troubleshooting 337

The scanner does not respond

Action	Yes	No
Step 1	Go to step 2.	Turn on the printer.
Check if the printer is turned on.
Is the printer turned on?
Step 2	Go to step 3.	Connect the printer
Check if the printer cable is securely attached to the printer and the		cable securely to the
computer, print server, option, or other network device.		printer and the
		computer, print server,
Is the printer cable securely attached to the printer and the computer,		option, or other
		network device.
print server, option, or other network device?
Step 3	Go to step 4.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
grounded electrical outlet.		a properly grounded
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4	Turn on the switch or	Go to step 5.
Check if the electrical outlet is turned off by a switch or breaker.	reset the breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5	Connect the printer	Go to step 6.
Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
power supplies, or extension cords.	a properly grounded
	electrical outlet.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 6	Unplug the other	Go to step 7.
Check other electrical equipment plugged into the outlet.	electrical equipment
	and turn on the printer.
Are the other electrical equipment working?	If the printer does not
	work, then reconnect
	the other electrical
	equipment and then go
	to step 6.
Step 7	The problem is solved.	Contact customer
Turn off the printer, then wait for about 10 seconds, and then turn the		support.
printer back on.
Are the printer and scanner working?