June
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Copying 100
Scanning 143
Faxing 119
Understanding the printer menus 151
Saving money and the environment 230
Maintaining the printer 240
Troubleshooting 274
Managing the printer 255
Clearing jams 258
340
Safety information
Safety information
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Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Basic model
Understanding the basic functions of the scanner
Fully configured model
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
You can use the ADF or the scanner glass to scan documents
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Understanding the home screen
Indicator light Printer status
Sleep button light Printer status
Touch
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the printer
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Customizing the home screen
For Macintosh users
Understanding the different applications
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Setting up Multi Send
Using MyShortcut
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
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Installing a memory card
Additional printer setup Close the access cover
Unpack the memory card
Installing an optional card
Additional printer setup Access the controller board
Installing an Internal Solutions Port
Additional printer setup Unpack the ISP kit
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Unpack the printer hard disk
Installing a printer hard disk
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Removing a printer hard disk
For more information, see Accessing the controller board on
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Installing hardware options
Order of installation
Installing optional trays
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Attaching cables
EXT port
Setting up the printer software
Installing the printer software
Organizing cables
Macintosh
Updating available options in the printer driver
Open the printers folder
Windows
Click Update Now ‑ Ask Printer
Preparing to set up the printer on an Ethernet network
Add any installed hardware options, and then click OK
Networking
For Windows users
Installing the printer on an Ethernet network
For Macintosh users
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Select a wireless connection setup
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
From the printer control panel, navigate to
Using the Personal Identification Number PIN method
Using the Push Button Configuration method
Additional printer setup
Follow the instructions on the printer display
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For Macintosh users
AppleTalk select the printer Add
Setting up serial printing
Click Continue Finish
Verifying printer setup
Printing a network setup
Printing a menu settings
Reports Menu Settings
From the home screen, navigate to
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 250‑ or 550‑sheet tray
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One ‑sided printing Two ‑sided duplex printing
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Loading the 2100‑sheet tray
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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ABC
Pull down the multipurpose feeder door
Loading the multipurpose feeder
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One ‑sided simplex printing Two ‑sided duplex printing
Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Assigning a custom paper type
Paper Menu Custom Types
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Tips on using labels
Tips on using letterhead
Source Printing Printable side Paper orientation
Tips on using transparencies
Paper characteristics
Paper guidelines
Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray
Paper and specialty media guide
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper types and weights supported by the printer
Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex
550 ‑sheet tray Tray Feeder
Printing
Adjusting toner darkness
Printing forms and a document
Printing forms
Settings Print Settings Quality Menu Toner Darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive or mobile device
Printing from a flash drive
Supported flash drives and file types
Printing from a mobile device
Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
Printing confidential and other held jobs
Printing information pages
Canceling a print job
Canceling a print job from the computer
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Reducing or enlarging copies
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Collated Not collated
Creating a custom copy job
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Canceling a copy job while pages are being printed
Canceling a copy job
Understanding the copy options
Copy from
Scale
Content
Darkness
Sides Duplex
Save As Shortcut
Using the advanced options
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the printer control panel
Mailing a document
Mailing 114
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Original Size
Resolution
Send As
Mailing 117
Setup
Scan Preview
Mailing 118
Setting up the printer to fax
Faxing
Faxing 119
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Scenario 1 Standard telephone line
Faxing 121
Tips for this setup
Faxing 122
Connected to the same telephone wall jack
Connected to different wall jacks
Faxing 123
Faxing 124
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Faxing 127
Setup 1 Printer is connected directly to a cable modem
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Part name Part number Lexmark adapter plug 40X8519
Faxing 130
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 131
Connecting the printer to a wall jack in Germany
Faxing 132 Connect the printer to any of the N ports
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Faxing 133
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using the address book
Changing the fax resolution
Customizing fax settings
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Making a fax lighter or darker
Click Settings Reports Click Fax Job Log or Fax Call Log
Viewing a fax log
Blocking junk faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings
Forwarding a fax
Off Always On Manual Scheduled
This option lets you send a fax at a later time or date
Delayed Send
Faxing 142
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning 145
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Scanning 146
Click Scan Profile Create Scan Profile
Click Next Close
Setting up Scan to Computer
Understanding the scan options
Scanning to a flash drive
This option lets you type a file name for the scan image
Scanning 149
Scan Preview
Understanding the printer m enus
Menus list
Understanding the printer menus 151
Configure MP menu
Default Source menu
Paper menu
Understanding the printer menus 152
Understanding the printer menus 153
Paper Size/Type menu
Tray x Size
Tray x Type
Understanding the printer menus 154
MP Feeder Size
MP Feeder Type
Manual Paper Size
Understanding the printer menus 155
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 156
Understanding the printer menus 157
Understanding the printer menus 158
Paper Weight menu
Understanding the printer menus 159
Understanding the printer menus 160
Paper Loading menu
Custom Names menu
Custom Types menu
Understanding the printer menus 161
Use Custom Name
Custom Scan Sizes menu
Universal Setup menu
Understanding the printer menus 162
Custom Scan Size
Reports Menu
Reports menu
Understanding the printer menus 163
Network/Ports menu
Active NIC menu
Understanding the printer menus 164
Understanding the printer menus 165
Standard Network or Network x menu
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 166
Understanding the printer menus 167
TCP/IP menu
To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 168
To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Understanding the printer menus 170
Standard USB menu
Activate
View Name
Understanding the printer menus 171
Parallel x menu
Parallel Buffer
Understanding the printer menus 172
Understanding the printer menus 173
Serial x menu
Serial Buffer
Understanding the printer menus 174
Robust XON
Understanding the printer menus 175
Baud
Data Bits
Understanding the printer menus 176
Smtp Setup menu
Edit Security Setups menu
Security menu
Understanding the printer menus 177
Edit Access Controls
Miscellaneous Security Settings menu
Login Restrictions
Security Reset Jumper
Understanding the printer menus 179
Confidential Print menu
Erase Temporary Data Files menu
Security Audit Log menu
Understanding the printer menus 180
Understanding the printer menus 181
Set Date/Time menu
Settings menu
General Settings menu
Understanding the printer menus 182
Run Initial setup
Quiet Mode
Understanding the printer menus 183
ADF Loaded Beep
Keyboard
Understanding the printer menus 184
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 185
Home screen customization
Understanding the printer menus 186
Date Format
Time Format
Understanding the printer menus 187
Understanding the printer menus 188
Understanding the printer menus 189
Error Recovery
Print Recovery
Understanding the printer menus 190
Understanding the printer menus 191
Copy Settings menu
Understanding the printer menus 192
Understanding the printer menus 193
Understanding the printer menus 194
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 195
Understanding the printer menus 196
Resolution
Understanding the printer menus 197
Fax Cover
Dial Prefix
Understanding the printer menus 198
Understanding the printer menus 199
Temperature
Understanding the printer menus 200
Color Balance
Understanding the printer menus 201
Understanding the printer menus 202
Understanding the printer menus 203
Ringer Volume
‑mail Settings menu
‑mail Server Setup
Understanding the printer menus 204
Understanding the printer menus 205
Format
Color
Understanding the printer menus 206
Text Default
Orientation
Jpeg Quality
Understanding the printer menus 207
Understanding the printer menus 208
FTP Settings menu
Understanding the printer menus 209
Use cc/bcc
Understanding the printer menus 210
Understanding the printer menus 211
FTP bit Depth
File Name
Understanding the printer menus 212
Scan Settings
Flash Drive menu
Understanding the printer menus 213
Understanding the printer menus 214
Text or Photo Default
Understanding the printer menus 215
Understanding the printer menus 216
Print Settings
Copies
Duplex Binding
Paper Saver Border
Understanding the printer menus 217
Paper Saver Ordering
Blank Pages
Print Settings
Setup menu
Understanding the printer menus 218
Understanding the printer menus 219
Finishing menu
Resource Save
Print All Order
Understanding the printer menus 220
Separator Source
Paper Saver Orientation
Quality menu
Job Accounting menu
Understanding the printer menus 221
Understanding the printer menus 222
Understanding the printer menus 223
Utilities menu
XPS menu
PostScript menu
Understanding the printer menus 224
Understanding the printer menus 225
PCL Emul menu
Tray Renumber
Understanding the printer menus 226
Understanding the printer menus 227
Html menu
Understanding the printer menus 228
Image menu
Help menu
Understanding the printer menus 229
Menu item Description
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Saving energy
Using Eco‑Mode
Reducing printer noise
Avoid paper jams
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 232
Adjusting the brightness of the printer display
Using Hibernate mode
Click Settings General Settings Sleep Button Settings
Settings General Settings
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
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Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer hard disk
Touch Wipe All Settings
Using the printer control panel
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Lexmark security Web
Finding printer security information
Cleaning the printer
Cleaning printer parts
Maintaining the printer
Maintaining the printer 240
Maintaining the printer 241
Cleaning the scanner glass
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Close the scanner cover
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Click Device Status More Details
Ordering parts and supplies
Using genuine Lexmark parts and supplies
Estimated number of remaining pages
Ordering toner cartridges
Maintaining the printer 245
Ordering an imaging unit
Regular cartridge
Part name
Lexmark Return Program fuser maintenance kit type
Ordering a maintenance kit
Lexmark regular fuser maintenance kit type
Lexmark ADF maintenance kit
Replacing supplies
Storing supplies
Replacing the toner cartridge
Maintaining the printer 247
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Replacing the imaging unit
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Moving the printer
Before moving the printer
Maintaining the printer 253
Moving the printer to another location
Shipping the printer
Maintaining the printer 254
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 257
Restoring factory default settings
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 258
Use recommended paper
Understanding jam messages and locations
Area Area name Printer control panel message What to do
Clearing jams 261
‑page jam, lift front cover to remove cartridge
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‑page jam, open upper rear door
‑page jam, open upper and lower rear door
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‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
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Clearing jams 272
‑page jam, open automatic feeder top cover y.xx
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Understanding the printer messages
Troubleshooting
Troubleshooting 275
Check tray x connection
Close door or insert cartridge
Configuration change, some held jobs were not restored
Close top access cover
Disk full, scan job canceled
Close front door
Error reading USB hub. Remove hub
Error reading USB drive. Remove USB
Fax partition inoperative. Contact system administrator
Disk must be formatted for use in this device
Fax Station Number not set up. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Install Tray
Install duplex
Insert Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Insufficient memory, some Held Jobs were deleted
Load paper source with paper size paper orientation
Troubleshooting 281
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Maintenance kit nearly low 80.xy
Maintenance kit low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Load Manual Feeder with paper size paper orientation
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot print faxes
Memory full, cannot send faxes
Troubleshooting 284
Parallel port x disabled
Not enough free space in flash memory for resources
Paper changes needed
Remove defective disk
Reinstall missing or unresponsive imaging unit 31.xy
Remove packaging material, area name
Remove paper from standard output bin
Replace imaging unit, 0 estimated pages remain 84.xy
Troubleshooting 286
Replace jammed originals if restarting job
Printer and toner cartridge regions
Replace separator pad
Replace roller kit
Replace unsupported cartridge 32.xy
Replace unsupported imaging unit 32.xy
Scanner disabled by admin
Restore held jobs?
Scanner maintenance required soon, use ADF Kit
Serial option x error
Some held jobs were not restored
Serial port x disabled
Standard network software error
Standard USB port disabled
Unsupported camera mode, unplug camera and change mode
Too many flash options installed
Too many trays attached
Tray x paper size unsupported
USB port x disabled
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 292
Printer display is blank
Troubleshooting 293
Troubleshooting 294
Hardware and internal option problems
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Internal Solutions Port does not operate correctly
Tray problems
Troubleshooting 295
USB/parallel interface card does not operate correctly
Troubleshooting 296
Troubleshooting 297
Paper feed problems
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Printing problems
Solving print problems
Troubleshooting 298
Paper jam message remains after jam is cleared
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 299
Step Problem is solved. Go to step
Troubleshooting 300
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 301
Troubleshooting 302
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Settings General Settings
Troubleshooting 303
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Tray linking does not work
Printing slows down
Settings General Settings Timeouts
Print quality problems
Unexpected page breaks occur
Characters have jagged or uneven edges
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Clipped pages or images
Compressed images appear on prints
Troubleshooting 307
Gray background on prints
Troubleshooting 308
Horizontal voids appear on prints
Troubleshooting 309
Incorrect margins on prints
Troubleshooting 310
Troubleshooting 311
Paper curl
Printer is printing blank pages
Printer is printing solid black pages
Troubleshooting 312
Print irregularities
Troubleshooting 313
Print is too dark
Troubleshooting 314
Troubleshooting 315
Print is too light
Troubleshooting 316
Repeating defects appear on prints
Troubleshooting 317
Troubleshooting 318
Shadow images appear on prints
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 319
Streaked vertical lines appear on prints
Troubleshooting 320
Toner fog or background shading appears on prints
Troubleshooting 321
Toner rubs off
Troubleshooting 322
Toner specks appear on prints
Transparency print quality is poor
Troubleshooting 323
Uneven print density
Vertical voids appear on prints
Copier does not respond
Solving copy problems
Troubleshooting 325
Partial document or photo copies
Poor copy quality
Advanced Options Advanced Imaging Sharpness select a lower
Troubleshooting 326
Solving fax problems
Troubleshooting 327
Scanner unit does not close
Troubleshooting 328
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 329
Can receive but not send faxes
Troubleshooting 330
331
Yes Problem is solved Go to step
Troubleshooting 332
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Solving scanner problems
Troubleshooting 333
Click Settings Fax Settings Analog Fax Setup
Cannot scan from a computer
Troubleshooting 334
Partial document or photo scans
Poor scanned image quality
Troubleshooting 335
Scan job was not successful
Step Change the file name. Go to step
Troubleshooting 336
Stamp or Overwrite
Existing file check box
Scanner does not respond
Troubleshooting 337
An application error has occurred
Solving home screen applications problems
Troubleshooting 338
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 339
Tech Library
Mail
Edition notice
Product information
340
June
341
Trademarks
Licensing notices
Modular component notice
Noise emission levels
342
Product disposal
Static sensitivity notice
343
Power consumption
Temperature information
Product power consumption
Laser notice
Hibernate Mode
Sleep Mode
Off mode
Mode Description Power consumption Watts
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
Radio interference notice
Total energy usage
347
Regulatory notices for telecommunication terminal equipment
348
Japanese telecom notice
Using this product in Switzerland
Utilisation de ce produit en Suisse
349
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
351
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
352
353
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
354
Limitation of liability
Extent of limited warranty
Additional rights
355
356
Patent acknowledgment
Index
Symbols
Numerics
Index 357
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