Manuals / Lexmark / Computer Equipment / Printer

Lexmark 24T7406, MX711DTHE ‑page jam, lift front cover to remove cartridge, Clearing jams 261

Models: 24TT204 24T7406 24T7401 MX711DE MX710DE MX711DTHE

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Clearing jams

261 [x]‑page jam, lift front cover to remove cartridge. [200–201]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

1Lift the front cover, and then pull down the multipurpose feeder door.

2Lift the green handle, and then pull out the toner cartridge from the printer.

3Place the toner cartridge aside.

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Lexmark 24T7406, MX711DTHE, MX710DE, MX711DE, 24T7401 manual ‑page jam, lift front cover to remove cartridge, Clearing jams 261

Contents

June Users GuideContents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying 100Scanning 143 Faxing 119Understanding the printer menus 151 Saving money and the environment 230Maintaining the printer 240 Troubleshooting 274Managing the printer 255 Clearing jams 258340 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic model Understanding the basic functions of the scanner Fully configured modelUsing the ADF Using the ADF and scanner glassUsing the scanner glass You can use the ADF or the scanner glass to scan documentsUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseUnderstanding the home screen Indicator light Printer statusSleep button light Printer status TouchFeature Description FeaturesArrows View a list of options Copy It Print a copy Using the touch-screen buttonsOther touch-screen buttons Finding the IP address of the printer Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersClick Settings General Settings Home screen customization Accessing the Embedded Web ServerCustomizing the home screen For Macintosh usersUnderstanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applicationsSetting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutSetting up Scan to Network Click Settings Apps Apps Management Multi SendUseTo Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Page Page Installing a memory card Additional printer setup Close the access coverUnpack the memory card Installing an optional card Additional printer setup Access the controller board Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Unpack the printer hard disk Installing a printer hard diskPage Page Page Page Removing a printer hard disk Additional printer setupFor more information, see Accessing the controller board on Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Macintosh Updating available options in the printer driverOpen the printers folder WindowsClick Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkAdd any installed hardware options, and then click OK NetworkingFor Windows users Installing the printer on an Ethernet networkFor Macintosh users Select Ethernet connection, and then click ContinueClick + Preparing to set up the printer on a wireless networkSelect a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate toUsing the Personal Identification Number PIN method Using the Push Button Configuration methodAdditional printer setup Follow the instructions on the printer displayPage For Macintosh users AppleTalk select the printer Add Setting up serial printingClick Continue Finish Verifying printer setupPrinting a network setup Printing a menu settingsReports Menu Settings From the home screen, navigate toConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading paper and specialty media Loading A5‑size paperLoading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Pull down the multipurpose feeder door Loading the multipurpose feederPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper typePaper Menu Custom Types Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guideTips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper and specialty media guidePrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printerPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex 550 ‑sheet tray Tray FeederPrinting Adjusting toner darknessPrinting forms and a document Printing formsSettings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash driveSupported flash drives and file types Printing from a mobile device Printing confidential and other held jobsStoring print jobs in the printer Recommended flash drives File typeTouch Submit Printing confidential and other held jobsPrinting information pages Canceling a print jobFor Windows users Canceling a print job from the computerCopying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCopying on letterhead Creating a copy shortcut using the printer control panelMaking copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizesExample 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy ItReducing or enlarging copies Adjusting copy qualityCollating copies Placing separator sheets between copiesCollated Not collated Creating a custom copy job Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing information on copies Placing a header or footer on pagesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy fromScale ContentDarkness Sides DuplexSave As Shortcut Using the advanced optionsSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 114Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeUnderstanding the e-mail options Canceling an e-mailOriginal Size ResolutionSend As Mailing 117Setup Scan PreviewMailing 118 Setting up the printer to fax FaxingFaxing 119 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineScenario 1 Standard telephone line Faxing 121Tips for this setup Faxing 122Connected to the same telephone wall jack Connected to different wall jacks Faxing 123Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 127 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 130 Connecting the printer to a non‑RJ‑11 wall jackFaxing 131 Connecting the printer to a wall jack in GermanyFaxing 132 Connect the printer to any of the N ports Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Faxing 133Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookChanging the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsMaking a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxesClick Settings Fax Settings Analog Fax Setup Holding Faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxesUnderstanding the fax options Click Settings Fax SettingsForwarding a fax Off Always On Manual ScheduledThis option lets you send a fax at a later time or date Delayed SendFaxing 142 Using the advanced optionsCreating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerScanning 146 Click Scan Profile Create Scan ProfileClick Next Close Setting up Scan to ComputerUnderstanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Original SizeScan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Configure MP menu Default Source menuPaper menu Understanding the printer menus 152Understanding the printer menus 153 Paper Size/Type menuTray x Size Tray x TypeUnderstanding the printer menus 154 MP Feeder SizeMP Feeder Type Manual Paper Size Understanding the printer menus 155Manual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Understanding the printer menus 158 Paper Weight menuUnderstanding the printer menus 159 Understanding the printer menus 160 Paper Loading menuCustom Names menu Custom Types menuUnderstanding the printer menus 161 Use Custom NameCustom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 162 Custom Scan SizeReports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Understanding the printer menus 165 Standard Network or Network x menuTo access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 Understanding the printer menus 167 TCP/IP menuTo access the menu, navigate to any of the following IPv6 menuUnderstanding the printer menus 168 To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless AppleTalk menuUnderstanding the printer menus 170 Standard USB menuActivate View NameUnderstanding the printer menus 171 Parallel x menuParallel Buffer Understanding the printer menus 172Understanding the printer menus 173 Serial x menuSerial Buffer Understanding the printer menus 174Robust XON Understanding the printer menus 175Baud Data BitsUnderstanding the printer menus 176 Smtp Setup menuEdit Security Setups menu Security menuUnderstanding the printer menus 177 Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset JumperUnderstanding the printer menus 179 Confidential Print menuErase Temporary Data Files menu Security Audit Log menuUnderstanding the printer menus 180 Understanding the printer menus 181 Set Date/Time menuSettings menu General Settings menuUnderstanding the printer menus 182 Run Initial setup Quiet ModeUnderstanding the printer menus 183 ADF Loaded BeepKeyboard Understanding the printer menus 184Paper Sizes Scan to PC Port RangeDisplayed Information Understanding the printer menus 185Home screen customization Understanding the printer menus 186Date Format Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Understanding the printer menus 191 Copy Settings menuUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 195 Understanding the printer menus 196 Resolution Understanding the printer menus 197Fax Cover Dial Prefix Understanding the printer menus 198Understanding the printer menus 199 Temperature Understanding the printer menus 200Color Balance Understanding the printer menus 201 Understanding the printer menus 202 Understanding the printer menus 203 Ringer Volume ‑mail Settings menu‑mail Server Setup Understanding the printer menus 204Understanding the printer menus 205 FormatColor Understanding the printer menus 206 Text DefaultOrientation Jpeg QualityUnderstanding the printer menus 207 Allow Save as Shortcut Understanding the printer menus 208FTP Settings menu Understanding the printer menus 209Use cc/bcc Darkness Understanding the printer menus 210Understanding the printer menus 211 FTP bit DepthFile Name Allow Save as Shortcut Understanding the printer menus 212Scan Settings Flash Drive menuUnderstanding the printer menus 213 Understanding the printer menus 214 Text or Photo DefaultUse Multi ‑Page Tiff Understanding the printer menus 215Understanding the printer menus 216 Print SettingsCopies Duplex BindingPaper Saver Border Understanding the printer menus 217Paper Saver Ordering Blank PagesPrint Settings Setup menuUnderstanding the printer menus 218 Understanding the printer menus 219 Finishing menuResource Save Print All OrderUnderstanding the printer menus 220 Separator SourcePaper Saver Orientation Quality menu Job Accounting menuUnderstanding the printer menus 221 Understanding the printer menus 222 Understanding the printer menus 223 Utilities menuXPS menu PostScript menuUnderstanding the printer menus 224 Understanding the printer menus 225 PCL Emul menuTray Renumber Understanding the printer menus 226Understanding the printer menus 227 Html menuUnderstanding the printer menus 228 Image menuHelp menu Understanding the printer menus 229Menu item Description Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 232Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General SettingsRecycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard diskTouch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memoryUsing the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption EnableLexmark security Web Finding printer security informationCleaning the printer Cleaning printer partsMaintaining the printer Maintaining the printer 240Maintaining the printer 241 Cleaning the scanner glassPage Close the scanner cover Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Click Device Status More DetailsOrdering parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridgesMaintaining the printer 245 Ordering an imaging unitRegular cartridge Part nameLexmark Return Program fuser maintenance kit type Ordering a maintenance kitLexmark regular fuser maintenance kit type Lexmark ADF maintenance kitReplacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 247Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 253 Moving the printer to another location Shipping the printerMaintaining the printer 254 Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 257 Restoring factory default settingsAvoiding jams Clearing jamsLoad paper properly Clearing jams 258Use recommended paper Understanding jam messages and locationsArea Area name Printer control panel message What to do Clearing jams 261 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Clearing jams 272 ‑page jam, open automatic feeder top cover y.xxPage Understanding the printer messages TroubleshootingTroubleshooting 275 Check tray x connectionClose door or insert cartridge Configuration change, some held jobs were not restored Close top access coverDisk full, scan job canceled Close front doorError reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Disk must be formatted for use in this deviceFax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInstall Tray Install duplexInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Insufficient memory, some Held Jobs were deletedLoad paper source with paper size paper orientation Troubleshooting 281Load Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientationMaintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper size paper orientationNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxesTroubleshooting 284 Parallel port x disabledNot enough free space in flash memory for resources Paper changes neededRemove defective disk Reinstall missing or unresponsive imaging unit 31.xyRemove packaging material, area name Remove paper from standard output binReplace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 286Replace jammed originals if restarting job Printer and toner cartridge regionsReplace separator pad Replace roller kitReplace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xyScanner disabled by admin Restore held jobs?Scanner maintenance required soon, use ADF Kit Serial option x errorSome held jobs were not restored Serial port x disabledStandard network software error Standard USB port disabledUnsupported camera mode, unplug camera and change mode Too many flash options installedToo many trays attached Tray x paper size unsupportedUSB port x disabled Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 292 Printer display is blank Troubleshooting 293Troubleshooting 294 Hardware and internal option problemsAction Yes Step Problem is solved Go to step Cannot detect internal optionInternal Solutions Port does not operate correctly Tray problemsTroubleshooting 295 USB/parallel interface card does not operate correctly Troubleshooting 296Troubleshooting 297 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprintedPrinting problems Solving print problemsTroubleshooting 298 Paper jam message remains after jam is clearedEnvelope seals when printing Error message about reading the flash drive appearsTroubleshooting 299 Step Problem is solved. Go to step Troubleshooting 300Incorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 301Troubleshooting 302 Print jobs do not printClick File Print Advanced Print As Image OK OK Settings General Settings Troubleshooting 303Settings General Settings Print Recovery Page Protect Off Print job takes longer than expectedTray linking does not work Printing slows downSettings General Settings Timeouts Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edgesReports Print Fonts Touch PCL Fonts or PostScript Fonts Clipped pages or imagesCompressed images appear on prints Troubleshooting 307Gray background on prints Troubleshooting 308Horizontal voids appear on prints Troubleshooting 309Incorrect margins on prints Troubleshooting 310Troubleshooting 311 Paper curlPrinter is printing blank pages Printer is printing solid black pages Troubleshooting 312Print irregularities Troubleshooting 313Print is too dark Troubleshooting 314Troubleshooting 315 Print is too light Troubleshooting 316Repeating defects appear on prints Troubleshooting 317Troubleshooting 318 Shadow images appear on printsSkewed print Streaked horizontal lines appear on prints Troubleshooting 319Streaked vertical lines appear on prints Troubleshooting 320Toner fog or background shading appears on prints Troubleshooting 321Toner rubs off Troubleshooting 322Toner specks appear on prints Transparency print quality is poorTroubleshooting 323 Uneven print densityVertical voids appear on prints Copier does not respond Solving copy problemsTroubleshooting 325 Partial document or photo copiesPoor copy quality Advanced Options Advanced Imaging Sharpness select a lower Troubleshooting 326Solving fax problems Troubleshooting 327Scanner unit does not close Troubleshooting 328 Caller ID is not shownCannot send or receive a fax Troubleshooting 329 Can receive but not send faxes Troubleshooting 330331 Yes Problem is solved Go to stepTroubleshooting 332 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Received fax has poor print qualitySolving scanner problems Troubleshooting 333Click Settings Fax Settings Analog Fax Setup Cannot scan from a computer Troubleshooting 334Partial document or photo scans Poor scanned image qualityTroubleshooting 335 Scan job was not successfulStep Change the file name. Go to step Troubleshooting 336 Stamp or OverwriteExisting file check box Scanner does not respond Troubleshooting 337An application error has occurred Solving home screen applications problemsTroubleshooting 338 Click Settings Apps Apps Management System tab LogContacting customer support Troubleshooting 339Tech Library MailEdition notice Product information340 June341 TrademarksLicensing notices Modular component noticeNoise emission levels 342Product disposal Static sensitivity notice343 Power consumption Temperature informationProduct power consumption Laser noticeHibernate Mode Sleep ModeOff mode Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRadio interference notice Total energy usage347 Regulatory notices for telecommunication terminal equipment348 Japanese telecom notice Using this product in SwitzerlandUtilisation de ce produit en Suisse 349Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada351 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 352353 Lexmark International, Inc., Lexington, KYLimited warranty Limited warranty service354 Limitation of liability Extent of limited warrantyAdditional rights 355356 Patent acknowledgmentIndex SymbolsNumerics Index 357Page Page FTP Page Page Page Page Page Page