Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX711DE, MX711DTHE ‑page jam, open automatic feeder top cover y.xx, Clearing jams 272

Models: 24TT204 24T7406 24T7401 MX711DE MX710DE MX711DTHE

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Clearing jams

272

[x]‑page jam, open automatic feeder top cover. [28y.xx]

1Remove all original documents from the ADF tray.

Note: The message is cleared when the pages are removed from the ADF tray.

2Open the ADF cover.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

4Close the ADF cover.

5Open the scanner cover.

6If the jam is in the bottom ADF door or ADF exit bin, then open the bottom ADF door, and then firmly grasp the jammed paper on each side.

Note: Make sure all paper fragments are removed.

Image 272

Lexmark MX711DE, MX711DTHE, MX710DE, 24T7406, 24T7401 manual ‑page jam, open automatic feeder top cover y.xx, Clearing jams 272

Contents

Users Guide JuneContents Loading paper and specialty media Paper and specialty media guidePrinting Copying 100Faxing 119 Scanning 143Understanding the printer menus 151 Saving money and the environment 230Troubleshooting 274 Maintaining the printer 240Managing the printer 255 Clearing jams 258340 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Fully configured model Understanding the basic functions of the scannerUsing the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documentsUsing the printer control panel Understanding the printer control panelUnderstanding the printer control panel UseIndicator light Printer status Understanding the home screenSleep button light Printer status TouchFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Setting up and using the home screen applications Finding the IP address of the printerFinding the IP address of the computer For Windows usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationCustomizing the home screen For Macintosh usersSetting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi SendUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Page Page Unpack the memory card Installing a memory cardAdditional printer setup Close the access cover Installing an optional card Additional printer setup Access the controller board Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing a printer hard disk Unpack the printer hard diskPage Page Page Page Additional printer setup Removing a printer hard diskFor more information, see Accessing the controller board on Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Updating available options in the printer driver MacintoshOpen the printers folder WindowsPreparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK NetworkingInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Click +Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate toUsing the Push Button Configuration method Using the Personal Identification Number PIN methodAdditional printer setup Follow the instructions on the printer displayPage For Macintosh users Setting up serial printing AppleTalk select the printer AddVerifying printer setup Click Continue FinishPrinting a menu settings Printing a network setupReports Menu Settings From the home screen, navigate toSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading paper and specialty mediaLoading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper typePaper Menu Custom Types Using specialty media Tips on using card stockTips on using envelopes Paper and specialty media guideSource Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet TrayPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex 550 ‑sheet tray Tray FeederAdjusting toner darkness PrintingPrinting forms and a document Printing formsClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash driveSupported flash drives and file types Printing confidential and other held jobs Printing from a mobile deviceStoring print jobs in the printer Recommended flash drives File typePrinting confidential and other held jobs Touch SubmitCanceling a print job Printing information pagesCanceling a print job from the computer For Windows usersCopying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCustomizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy jobCopy Advanced Options Separator Sheets Between Copies Between Jobs Between Pages OffPlacing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy fromContent ScaleDarkness Sides DuplexUsing the advanced options Save As ShortcutSetting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcutSending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 114Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file typeCanceling an e-mail Understanding the e-mail optionsResolution Original SizeSend As Mailing 117Mailing 118 SetupScan Preview Faxing 119 Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Choosing a fax connectionScenario 1 Standard telephone line Faxing 121Connected to the same telephone wall jack Tips for this setupFaxing 122 Faxing 123 Connected to different wall jacksFaxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130Connecting the printer to a wall jack in Germany Faxing 131Faxing 132 Connect the printer to any of the N ports Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Faxing 133Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled timeCustomizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerViewing a fax log Blocking junk faxesCanceling an outgoing fax Click Settings Fax Settings Analog Fax Setup Holding FaxesHolding and forwarding faxes Holding faxesClick Settings Fax Settings Understanding the fax optionsForwarding a fax Off Always On Manual ScheduledDelayed Send This option lets you send a fax at a later time or dateUsing the advanced options Faxing 142Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning 145 Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 146 Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseThis option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive Original Size Scanning 149Scan Preview Understanding the printer menus 151 Understanding the printer m enusMenus list Default Source menu Configure MP menuPaper menu Understanding the printer menus 152Paper Size/Type menu Understanding the printer menus 153Tray x Size Tray x TypeMP Feeder Type Understanding the printer menus 154MP Feeder Size Understanding the printer menus 155 Manual Paper SizeManual Paper Type Manual Envelope SizeUnderstanding the printer menus 156 Substitute Size menuPaper Texture menu Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160Custom Types menu Custom Names menuUnderstanding the printer menus 161 Use Custom NameUniversal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 162 Custom Scan SizeUnderstanding the printer menus 163 Reports MenuReports menu Understanding the printer menus 164 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 165Understanding the printer menus 166 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 167Understanding the printer menus 168 To access the menu, navigate to any of the followingIPv6 menu Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless AppleTalk menuStandard USB menu Understanding the printer menus 170Activate View NameParallel x menu Understanding the printer menus 171Understanding the printer menus 172 Parallel BufferSerial x menu Understanding the printer menus 173Understanding the printer menus 174 Serial BufferUnderstanding the printer menus 175 Robust XONBaud Data BitsSmtp Setup menu Understanding the printer menus 176Understanding the printer menus 177 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset JumperConfidential Print menu Understanding the printer menus 179Understanding the printer menus 180 Erase Temporary Data Files menuSecurity Audit Log menu Set Date/Time menu Understanding the printer menus 181Understanding the printer menus 182 Settings menuGeneral Settings menu Quiet Mode Run Initial setupUnderstanding the printer menus 183 ADF Loaded BeepUnderstanding the printer menus 184 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding the printer menus 185 Displayed InformationUnderstanding the printer menus 186 Home screen customizationDate Format Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Understanding the printer menus 190 Error RecoveryPrint Recovery Copy Settings menu Understanding the printer menus 191Understanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 196 Fax Cover ResolutionUnderstanding the printer menus 197 Understanding the printer menus 198 Dial PrefixUnderstanding the printer menus 199 Color Balance TemperatureUnderstanding the printer menus 200 Understanding the printer menus 201 Understanding the printer menus 202 Understanding the printer menus 203 ‑mail Settings menu Ringer Volume‑mail Server Setup Understanding the printer menus 204Color Understanding the printer menus 205Format Text Default Understanding the printer menus 206Orientation Jpeg QualityUnderstanding the printer menus 207 Understanding the printer menus 208 Allow Save as ShortcutUse cc/bcc FTP Settings menuUnderstanding the printer menus 209 Understanding the printer menus 210 DarknessFile Name Understanding the printer menus 211FTP bit Depth Understanding the printer menus 212 Allow Save as ShortcutUnderstanding the printer menus 213 Scan SettingsFlash Drive menu Text or Photo Default Understanding the printer menus 214Understanding the printer menus 215 Use Multi ‑Page TiffPrint Settings Understanding the printer menus 216Copies Duplex BindingUnderstanding the printer menus 217 Paper Saver BorderPaper Saver Ordering Blank PagesUnderstanding the printer menus 218 Print SettingsSetup menu Finishing menu Understanding the printer menus 219Resource Save Print All OrderPaper Saver Orientation Understanding the printer menus 220Separator Source Understanding the printer menus 221 Quality menuJob Accounting menu Understanding the printer menus 222 Utilities menu Understanding the printer menus 223Understanding the printer menus 224 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 225Understanding the printer menus 226 Tray RenumberHtml menu Understanding the printer menus 227Image menu Understanding the printer menus 228Menu item Description Help menuUnderstanding the printer menus 229 Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 232Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings General SettingsSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard diskUsing the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Lexmark security WebCleaning printer parts Cleaning the printerMaintaining the printer Maintaining the printer 240Cleaning the scanner glass Maintaining the printer 241Page Checking the status of parts and supplies Close the scanner coverFrom the home screen, touch Status/Supplies View Supplies Click Device Status More DetailsUsing genuine Lexmark parts and supplies Ordering parts and suppliesEstimated number of remaining pages Ordering toner cartridgesOrdering an imaging unit Maintaining the printer 245Regular cartridge Part nameOrdering a maintenance kit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Lexmark ADF maintenance kitStoring supplies Replacing suppliesReplacing the toner cartridge Maintaining the printer 247Page Replacing the imaging unit Page Page Page Maintaining the printer 253 Moving the printerBefore moving the printer Maintaining the printer 254 Moving the printer to another locationShipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 257Clearing jams Avoiding jamsLoad paper properly Clearing jams 258Understanding jam messages and locations Use recommended paperArea Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 261Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 272Page Troubleshooting Understanding the printer messagesClose door or insert cartridge Troubleshooting 275Check tray x connection Close top access cover Configuration change, some held jobs were not restoredDisk full, scan job canceled Close front doorError reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Disk must be formatted for use in this deviceFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInstall duplex Install TrayInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some Held Jobs were deletedTroubleshooting 281 Load paper source with paper size paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientationMaintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper size paper orientationNetwork x software error No analog phone line connected to modem, fax is disabledMemory full, cannot print faxes Memory full, cannot send faxesParallel port x disabled Troubleshooting 284Not enough free space in flash memory for resources Paper changes neededReinstall missing or unresponsive imaging unit 31.xy Remove defective diskRemove packaging material, area name Remove paper from standard output binTroubleshooting 286 Replace imaging unit, 0 estimated pages remain 84.xyReplace jammed originals if restarting job Printer and toner cartridge regionsReplace roller kit Replace separator padReplace unsupported cartridge 32.xy Replace unsupported imaging unit 32.xyRestore held jobs? Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x errorSerial port x disabled Some held jobs were not restoredStandard network software error Standard USB port disabledToo many flash options installed Unsupported camera mode, unplug camera and change modeToo many trays attached Tray x paper size unsupportedSolving printer problems USB port x disabledWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 292 Troubleshooting 293 Printer display is blankHardware and internal option problems Troubleshooting 294Action Yes Step Problem is solved Go to step Cannot detect internal optionTroubleshooting 295 Internal Solutions Port does not operate correctlyTray problems Troubleshooting 296 USB/parallel interface card does not operate correctlyPaper feed problems Troubleshooting 297Action Yes Step Go to step Problem is solved Jammed pages are not reprintedSolving print problems Printing problemsTroubleshooting 298 Paper jam message remains after jam is clearedTroubleshooting 299 Envelope seals when printingError message about reading the flash drive appears Troubleshooting 300 Step Problem is solved. Go to stepIncorrect characters print Job prints from the wrong tray or on the wrong paperTroubleshooting 301 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 302Print jobs do not print Troubleshooting 303 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expectedPrinting slows down Tray linking does not workPrint quality problems Settings General Settings TimeoutsUnexpected page breaks occur Characters have jagged or uneven edgesClipped pages or images Reports Print Fonts Touch PCL Fonts or PostScript FontsTroubleshooting 307 Compressed images appear on printsTroubleshooting 308 Gray background on printsTroubleshooting 309 Horizontal voids appear on printsTroubleshooting 310 Incorrect margins on printsPrinter is printing blank pages Troubleshooting 311Paper curl Troubleshooting 312 Printer is printing solid black pagesTroubleshooting 313 Print irregularitiesTroubleshooting 314 Print is too darkTroubleshooting 315 Troubleshooting 316 Print is too lightTroubleshooting 317 Repeating defects appear on printsSkewed print Troubleshooting 318Shadow images appear on prints Troubleshooting 319 Streaked horizontal lines appear on printsTroubleshooting 320 Streaked vertical lines appear on printsTroubleshooting 321 Toner fog or background shading appears on printsTroubleshooting 322 Toner rubs offToner specks appear on prints Transparency print quality is poorVertical voids appear on prints Troubleshooting 323Uneven print density Solving copy problems Copier does not respondPoor copy quality Troubleshooting 325Partial document or photo copies Troubleshooting 326 Advanced Options Advanced Imaging Sharpness select a lowerScanner unit does not close Solving fax problemsTroubleshooting 327 Cannot send or receive a fax Troubleshooting 328Caller ID is not shown Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesYes Problem is solved Go to step 331Fax and e-mail functions are not set up Troubleshooting 332Settings General Settings Run initial setup Yes Received fax has poor print qualityClick Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 333 Troubleshooting 334 Cannot scan from a computerPartial document or photo scans Poor scanned image qualityStep Change the file name. Go to step Troubleshooting 335Scan job was not successful Existing file check box Troubleshooting 336Stamp or Overwrite Troubleshooting 337 Scanner does not respondSolving home screen applications problems An application error has occurredTroubleshooting 338 Click Settings Apps Apps Management System tab LogTroubleshooting 339 Contacting customer supportTech Library MailProduct information Edition notice340 JuneTrademarks 341Modular component notice Licensing noticesNoise emission levels 342343 Product disposalStatic sensitivity notice Temperature information Power consumptionProduct power consumption Laser noticeSleep Mode Hibernate ModeOff mode Mode Description Power consumption WattsIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRadio interference notice Total energy usageRegulatory notices for telecommunication terminal equipment 347348 Using this product in Switzerland Japanese telecom noticeUtilisation de ce produit en Suisse 349Regulatory notices for wireless products Verwendung dieses Produkts in der SchweizUso del prodotto in Svizzera Exposure to radio frequency radiation351 Industry Canada CanadaIndustry Canada Canada 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY 353354 Limited warrantyLimited warranty service Extent of limited warranty Limitation of liabilityAdditional rights 355Patent acknowledgment 356Symbols IndexNumerics Index 357Page Page FTP Page Page Page Page Page Page