Troubleshooting

 

295

 

 

 

Action

Yes

No

Step 2

The problem is solved.

Contact customer

Check the cable and the internal print server connection.

 

support.

Use the correct cable, and then check if it is securely connected to the internal print server.

Does the internal print server operate correctly?

Internal Solutions Port does not operate correctly

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Check if you have a

 

Make sure the Internal Solutions Port (ISP) is installed.

 

supported ISP.

 

a Install the ISP. For more information, see “Installing an Internal

 

Note: An ISP from

 

Solutions Port” on page 35.

 

another printer may

 

b Print a menu settings page, and then check if the ISP is listed in the

 

not work on this

 

 

printer.

 

Installed Features list.

 

 

 

 

 

Is the ISP listed in the Installed Features list?

 

 

 

 

 

 

 

Step 2

The problem is solved.

Contact customer

 

Check the cable and the ISP connection.

 

support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

Tray problems

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aPull out the tray, and then do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

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Lexmark MX710DE, MX711DTHE, MX711DE Internal Solutions Port does not operate correctly, Tray problems, Troubleshooting 295
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24TT204, 24T7406, 24T7401, MX711DE, MX710DE specifications

The Lexmark MX810 series is designed for high-performance printing, scanning, copying, and faxing in demanding office environments. This series includes models such as the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, each tailored to meet the diverse needs of businesses.

One of the standout features of the MX810 series is its exceptional print speed. With the ability to produce up to 70 pages per minute, these multifunction printers are engineered for efficiency, reducing wait times and improving productivity in fast-paced workplaces. The high-yield cartridges enable businesses to print thousands of pages before needing replacement, making them a cost-effective solution for high-volume printing.

In terms of paper handling, these models boast a substantial input capacity, accommodating up to 4,400 sheets with optional paper trays. This flexibility is essential for organizations that require a variety of media formats and sizes. The automatic duplexing feature allows for double-sided printing, further enhancing efficiency and sustainability by reducing paper consumption.

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Overall, the Lexmark MX810 series, including models like the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, stands out for its fast printing speeds, extensive paper handling features, robust security, and seamless connectivity. Designed to meet the demands of busy offices, these multifunction printers are an excellent choice for businesses seeking reliability, efficiency, and advanced technology. With their combination of performance and flexibility, the MX810 series empowers organizations to enhance productivity while maintaining high standards of print quality.
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