Lexmark MX711DE, MX711DTHE, MX710DE, 24T7406, 24T7401 Gray background on prints, Troubleshooting 308

Troubleshooting		308
Action	Yes	No
Step 2	The problem is solved.	Contact customer
a Replace the fuser. For more information on installing the fuser, see		support.
the instruction sheet that came with the part.
b Resend the print job.
Do compressed images still appear?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Quality Menu on the printer control panel, decrease the toner darkness.

Note: 8 is the factory default setting.

bResend the print job.

Did the gray background disappear from the prints?
Step 2		The problem is solved.	Go to step 3.
Reinstall the imaging unit and the toner cartridge.
a	Remove the toner cartridge.
b	Remove the imaging unit.
	Warning—Potential Damage: Do not expose the imaging unit to
	direct light for more than 10 minutes. Extended exposure to light
	can cause print quality problems.
c	Install the imaging unit, and then the cartridge.
d	Resend the print job.
Did the gray background disappear from the prints?
Step 3		The problem is solved.	Contact customer
Replace the imaging unit, and then resend the print job.			support.
Did the gray background disappear from the prints?