NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800
ERROR | POTENTIAL PROBLEM | WHAT TO DO |
| The meter detected 1. Repeat the test with a new test strip and: | |
| a problem with the | ◆ Apply blood to the pink test square only. |
| colour of the test | |
| ◆ Make sure the confirmation dot turns completely blue. | |
| strip. | |
◆Insert the test strip within 2 minutes of applying blood.
Note: If you continue to get any error message, com- pare the colour of the test strip confirmation dot to the Colour Chart on the test strip vial. If the glucose level is very low (2.8 mmol/L) or very high (19.4 mmol/L), follow the advice of your Healthcare Professional.
◆Clean the meter and repeat the test with a new test strip. See Caring for Your Meter for further informa- tion.
2. If these actions do not resolve the error, call the OneTouch® Customer Care Line at 1 800
TROUBLESHOOTING
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