Lifescan SPD2410BD manual Repeat the test with a new test strip, Meter

TROUBLESHOOTING

NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800 663-5521.

ERROR POTENTIAL PROBLEM WHAT TO DO

The meter detected a problem with the optical system.

1. Repeat the test with a new test strip and:

◆Clean the meter, especially the grey area inside the test strip holder, before retesting. See Caring for Your

Meter.

Note: Before cleaning the meter compare the colour of the test strip confirmation dot to the Colour Chart on the test strip vial. If the glucose level is very low (2.8 mmol/L) or very high (19.4 mmol/L), follow the advice of your Healthcare Professional.

◆Make sure the test strip holder is fully inserted into the meter. See Caring for Your Meter for more information.

◆Wait for the “Insert test strip” symbol to appear on the display before inserting the test strip.

2. If these actions do not resolve the error, call the OneTouch® Customer Care Line at 1 800 663–5521.

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