NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800 663-5521.

ERROR POTENTIAL PROBLEM WHAT TO DO

The meter detected a 1. Repeat the test with a new test strip. Make sure the

temperature

meter and test strip are at room temperature.

problem.

Do not apply heat or cold to the meter.

 

 

N o t e : If you continue to get any error message,

 

compare the colour of the test strip confirmation dot

 

to the Colour Chart on the test strip vial. If the glucose

 

level is very low (2.8 mmol/L) or very high

 

(19.4 mmol/L), follow the advice of your Healthcare

 

Professional.

 

2. If these actions do not resolve the error, call the

 

OneTouch® Customer Care Line at 1 800 663–5521.

TROUBLESHOOTING

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Image 62
Lifescan SPD2410BD manual Level is very low 2.8 mmol/L or very high