NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800
ERROR | POTENTIAL PROBLEM | WHAT TO DO |
TROUBLESHOOTING
Er 2 | The meter detected | |
a problem with the | ||
| ||
continued test strip. | ||
◆Apply the sample to the pink test square only.
◆Make sure the confirmation dot turns completely blue.
◆Wait approximately 1 minute, but not more than 2 minutes, after applying sample before inserting the test strip into the meter.
◆Do not alter the test strips.
Note: If you continue to get any error message, compare the colour of the test strip confirmation dot to the Colour Chart on the test strip vial. If the glucose level is very low (2.8 mmol/L) or very high (19.4 mmol/L), follow the advice of your Healthcare Professional.
◆Clean the meter and repeat the test with a new test strip. See Caring for Your Meter for more information.
2. If these actions do not resolve the error, call the OneTouch® Customer Care Line at 1 800
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