Lifescan SPD2410BD manual Professional Use, Date

TROUBLESHOOTING

NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800 663-5521.

ERROR POTENTIAL PROBLEM WHAT TO DO

Er 1	The meter detected	Professional Use:
continued	a problem with the	◆	Test the sample with an alternate method.
	colour of the test		While awaiting results:
	strip.
			Compare the colour of the test strip confirmation dot
			to the Colour Chart on the test strip vial label. If the
			glucose level is very low (2.8 mmol/L) or very high
			(19.4 mmol/L), take appropriate precautions
			immediately.
			Before retesting verify that the sample hematocrit is
			within range.
		◆	If these actions do not resolve the error, call the
			OneTouch® Customer Care Line at 1 800 663–5521.
	The meter detected	1.	Repeat the test with a new test strip and:
	a problem with the		◆ Check the test strip expiration date. Do not use

test strip.	test strips beyond the expiration or discard
	date.

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