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NOTE: If the actions listed below do not resolve the error, call the OneTouch® Customer Care Line at 1 800
ERROR | POTENTIAL PROBLEM | WHAT TO DO |
TROUBLESHOOTING
The meter detected a problem with the electronics.
1. Repeat the test with a new test strip and:
◆If you use bleach to disinfect the meter, before retest- ing, wipe the meter and contact points with a cloth moistened with water to remove residual bleach and thoroughly dry the meter. Failure to remove the excess bleach may result in an error message ( ,
) or an inaccurately high result.
◆Recheck the code number entered in the meter and make sure it matches the code number on the test strip package.
N o t e : If you continue to get any error message, compare the colour of the test strip confirmation dot to the Colour Chart on the test strip vial. If the glucose level is very low (2.8 mmol/L) or very high
(19.4 mmol/L), follow the advice of your Healthcare Professional.
2. If these actions do not resolve the error, call the OneTouch® Customer Care Line at 1 800
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