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DEFINITY® Enterprise Communications Server Release 7 | Issue 4 | ||
Console Operations | June 1999 | ||
3 Operating the Console | 23 | ||
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| Operating the Console | 3 |
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As a console operator, you spend the majority of your day placing calls, transferring calls, and putting callers on hold. You might also place a conference call or handle communications for an unexpected emergency. This section describes and provides
This chapter refers to “principal” consoles. A principal console is the main console used at your company. If your company has only one console, it is considered to be the principal console. If your work environment utilizes more than one console, your system manager assigns one console as “principal.” Principal consoles can control features, such as night service, for all consoles in the system.
At the end of this chapter, you will be able to:
■Identify standard features available on your console
■Perform standard functions available on your console
For additional information on console operations, refer to DEFINITY ECS