DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
3 Operating the Console |
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Transferring Calls to Outside Numbers | 25 |
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5.Select one of the following options:
■Press the RELEASE button as soon as the call starts to ring.
or
■Announce the call to the called party.
— If the called party accepts the call, press the RELEASE button.
— If the called party declines to talk to the caller, press the SPLIT button to reconnect to the caller.
Follow your company’s procedures for taking messages.
— Press the RELEASE button.
or
■If the called party is busy or does not answer, press the CANCEL button to reconnect with the caller.
■Follow your company’s procedures for taking messages.
■Press the RELEASE button.
Transferring Calls to Outside
Numbers
You may receive calls that you need to transfer to outside calls from internal callers or you may need to transfer one outside call to another outside number. The process for both types of calls is the same.
To transfer a call to an outside number:
1.Press the lighted call appearance button.
2.Greet the caller.
3.Access an outgoing line by pressing an outside line button or by dialing an outside line access code (many companies use 9 to access an outside line).
4.Select one of the following options:
■Press the RELEASE button if the caller plans to complete the call.
or
■Dial the desired party using the dialing keypad, then press the RELEASE button as soon the call starts to ring.
or
■Announce the call to the called party.
— If the called party accepts the call, press the R ELEASE button.
