DEFINITY® Enterprise Communications Server Release 7

Issue 4

Console Operations 555-230-700

June 1999

4 Using the Features

 

Answering Calls for Another Party

37

 

 

Example

Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office in a hurry for a personal emergency. He is expecting an important phone call, so he calls Pat and asks her to forward his calls to another member of his team. Pat uses the call forwarding all calls procedures to forward his calls to his team member.

Feature Name

Call Forwarding All Calls

Procedures

To forward all calls for an extension:

1.Press the START button.

2.Dial the forwarding all calls access code.

3.Dial the extension of the phone to be forwarded.

4.Dial the forwarded-to number.

5.Select one of the following options:

If you hear a confirmation tone (3 short bursts of tone) indicating that the procedure is successful, press the RELEASE button.

If you hear an intercept tone (alternating high-low, siren-like tone or fast busy tone) indicating that the procedure is unsuccessful, press the CANCEL button to try again.

To deactivate call forwarding all calls for a particular extension:

1.Press the START button.

2.Dial the forwarding all calls access code.

3.Dial the extension you want to deactivate.

4.Press the RELEASE button.

Parking Calls

You can put an incoming call on hold at one extension, then retrieve it from any other phone in the system. Your console has up to 10 dedicated extensions for parking calls.

Page 43
Image 43
Lucent Technologies 7101A, 7103A, 2500 manual Parking Calls