DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
4 Using the Features |
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Using Features for Internal Use | 60 |
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Routing Calls Economically
Your system can route outgoing calls in the most economical way based on the time of day and the day of the week. Your system manager designates one of up to eight routing plans as the standard routing plan for each day of the week. Your system manager, however, may alter the routing plan with manual or clocked manual override.
Manual Override
When you activate Manual Override, the
Clocked Manual Override
This option lets your system manager specify the day and time to override the scheduled
Example
System manager Kelly Ratliffe saves considerable money for Widgets, Inc. by designing automated paths for calls to follow at certain times of the day on certain days of the week. She programs calls placed before 10:00 a.m. from Maine to route through the Los Angeles outside line, and calls placed after 3:00 p.m. from Los Angeles to route through the Portland, Maine line. Widgets, Inc. receives night rates for Portland, Maine calls made before 10:00 a.m. and evening rates for Los Angeles calls made after 3:00 p.m.
Feature Name
Procedures
Your system manager programs this information into your console to occur automatically. However, your system manager may ask you to change the normal routing plan. This plan can be changed up to 6 times each day for each day of the week. The two options available for changing the daily routing plan are:
■Immediate Manual Override
■Clocked Manual Override
Your system manager can tell you which option(s) you have and when the option(s) should be activated.
