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DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
4 Using the Features |
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Assisting Callers with Special Tools | 49 |
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Example
Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack. Tom Roberts, who works nearby, calls the company’s emergency access to attendant feature access code (FAC). As soon as the call is made, the following information appears on Pat’s display:
a=<Name> | Ext<ext> 00 in EMRG Q |
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She also hears a
Feature Name
Emergency Access to Attendant
Procedures
If you work for a company that has more than one console and you receive an emergency call, the following occurs at all consoles:
1.A user takes the handset
■If the user took the handset
■The following displays:
a=<Name> | Ext<ext> 00 in EMRG Q |
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2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the attendant console, but it can be answered at the backup telephone with Trunk Answer Any Station, or from a designated emergency redirection telephone.
Placing a Series of Calls
You can manage serial calls for parties who call you from outside lines, needing to speak to a series of system users without hanging up. With this feature, the caller returns to you when the first called party hangs up. You then can transfer the caller to the next party and continue the process until all calls are complete.