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DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
5 Centralized Attendant Service |
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Identifying Differences in a CAS Environment | 68 |
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Explain to the caller that the called party cannot be reached. If the caller wants to wait, transfer the call again; then press the RELEASE button.
If the caller does not want to wait, take a message and press the
RELEASE button.
Placing Calls on Remote Hold
When calls for a branch location need to be placed on hold, you should use remote hold (not hold). Using remote hold frees the outside line that your system manager dedicated for branch calls.
To place calls on remote hold:
1.Press the START button.
2.Dial the remote hold feature access code.
3.Listen for confirmation tone (3 short bursts of tone).
4.Press the RELEASE button.
Using CAS Backup Service
In addition to standard backup service, phones at remote branch locations can serve as backup phones for a CAS console.
Using CAS Night Service Operations
In addition to standard night service operations, phones with multiple or single lines at remote branch locations can answer night service calls. Below are descriptions for handling night calls from phones with multiple or single lines.
Multi-Line Phone — Night Service Operations
Handling night service calls from
■A FLASH button.
■A CONFERENCE button.
■A TRANSFER button.
Transferring CAS Calls
To transfer a CAS call from a
1. Press the call appearance button where the green lamp is flashing.