Lucent Technologies 2500, 7103A, 7101A manual Placing Calls on Remote Hold, Using CAS Backup Service

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
5 Centralized Attendant Service
Identifying Differences in a CAS Environment	68

Explain to the caller that the called party cannot be reached. If the caller wants to wait, transfer the call again; then press the RELEASE button.

If the caller does not want to wait, take a message and press the

RELEASE button.

Placing Calls on Remote Hold

When calls for a branch location need to be placed on hold, you should use remote hold (not hold). Using remote hold frees the outside line that your system manager dedicated for branch calls.

To place calls on remote hold:

1.Press the START button.

2.Dial the remote hold feature access code.

3.Listen for confirmation tone (3 short bursts of tone).

4.Press the RELEASE button.

Using CAS Backup Service

In addition to standard backup service, phones at remote branch locations can serve as backup phones for a CAS console.

Using CAS Night Service Operations

In addition to standard night service operations, phones with multiple or single lines at remote branch locations can answer night service calls. Below are descriptions for handling night calls from phones with multiple or single lines.

Multi-Line Phone — Night Service Operations

Handling night service calls from multi-line phones is similar to transferring calls from a console. You can transfer calls from a multi-line phone with:

■A FLASH button.

■A CONFERENCE button.

■A TRANSFER button.

Transferring CAS Calls

To transfer a CAS call from a multi-line phone:

1. Press the call appearance button where the green lamp is flashing.