Lucent Technologies 2500, 7103A Locking Out the Console Operator, Recalling the Console Operator

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Handling Multiple-Party Calls	32

Procedures

To place a conference call:

1.Call internal or external party number 1.

2.Press the START button.

3.Call the internal or external party number 2.

4.Press the SPLIT button. Both parties are connected.

5.Repeat steps 2 through 4 for additional parties.

6.Press the HOLD button.

Locking Out the Console Operator

Your system manager programs the console to prevent you from reentering a multi-party call that you initiated. Parties on these calls, however, can contact you.

Example

Widgets Inc. is undergoing a merger. Company president Randy Foxworthy requests numerous conference calls to discuss highly confidential information. To protect the confidentiality of the conversations, the system manager, Kelly Ratliffe, programs the console with Attendant Lockout. Because no one can enter the conference call, Randy can conduct his calls with guaranteed privacy.

Feature Name

Attendant Lockout

Procedures

Your system manager programs this feature into your console to work automatically. If you try to reenter the call, the Hold lamp for this call:

1.Flutters for 2 seconds

2.Returns to a solid, lighted state

Recalling the Console Operator

System users who are on multi-party calls that are held at the console can recall you for assistance.