Lucent Technologies 2500 Managing Outside Lines, Examples, Controlling Access to Outside Lines

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Managing Outside Lines	50

Examples

Widgets, Inc. researcher Susan Bealan is in a remote part of the world locating natural resources for manufacturing environmentally-safe bathtub cleanser. She needs to talk to several people at Widgets, Inc. and wants to ensure that she does not lose contact with the company’s phone system. Pat uses serial calling to connect Susan on multiple calls.

Feature Name

Attendant Serial Calling

Procedures

To manage a serial call:

1.Answer the call.

2.Press the SERIAL button.

3.Press the START button.

4.Dial the desired extension.

5.Press the RELEASE button.

When the call is complete, it returns to the console.

6.Repeat steps 1 through 5 until all calls are made.

7.Press the SERIAL button to terminate a serial call.

Managing Outside Lines

This section provides feature information for managing outside lines. It describes two types of networks and includes ways to control outside line access, ways to view outside line calling information, and ways to record outside-call information.

Controlling Access to Outside Lines

You can control system users’ access to 6 (basic console) or 12 (enhanced console) outside lines. If a user attempts to use one of these outside lines, they automatically redirect to you.