DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
5 Centralized Attendant Service |
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Identifying Differences in a CAS Environment | 67 |
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Using CAS Operating Procedures
Operating procedures for CAS environments work similarly to standard environments. However, transferring calls, placing calls on hold, console backup services, and night service function differently in CAS environments. The following section describes these procedures in detail.
Transferring CAS Calls
To transfer CAS calls:
1.Press the CALL APPEARANCE button.
2.Listen for a call identification tone (if provided by the branch).
3.Press the START button.
4.Listen for a dial tone.
NOTE:
Do not continue until you hear a dial tone. The call does not go through if you proceed before the dial tone sounds.
5.Dial the requested internal or external number.
6.Select one of the following options:
■If you are not going to announce the call, press the RELEASE button as soon as the call starts to ring.
or
■If you are going to announce the call, wait for the called party to answer. When the called party accepts the call, press the RELEASE button.
If the called party declines to talk to the caller, press the CANCEL button to reconnect with the caller.
Explain to the caller that the called party is not available; take a message or ask the caller to try again later; then press the RELEASE button.
or
■If the called party, is busy or doesn’t answer, press the CANCEL button to reconnect with the caller.
