DEFINITY® Enterprise Communications Server Release 7 | Issue 4 | ||
Console Operations | June 1999 | ||
1 Introduction | 1 | ||
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| Introduction | 1 |
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If you are a console operator, this book is for you! It is designed to show you the physical layout of your computer, how to perform standard and specialty functions, and how to maintain and clean your console. It also provides information specific to operating your console in a Centralized Attendant Service (CAS) environment.
NOTE:
This guide does not cover operations associated with Hospitality Services and Automatic Call Distribution (ACD). Information on these groups of features can be found in the following documents:
■DEFINITY Enterprise Communications Server and GuestWorks Release 7 — Hospitality Operations, Issue 5,
■DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 — Automatic Call Distribution (ACD) Agent Instructions, Issue 5,
■DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 — Automatic Call Distribution (ACD) Supervisor Instructions, Issue 4,
■DEFINITY Enterprise Communications Server Release 7 — Console Operations Quick Reference, Issue 3,
The rest of this book includes:
■Chapter 2, ‘‘Understanding the Console Layout’’ describes and illustrates the basic and enhanced versions of the two console models. It also describes information that appears on the console’s display and tones heard at the console.
