Lucent Technologies 2500, 7103A, 7101A manual Split-Swap

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Assisting Callers with Special Tools	44

4.One of the following options occurs:

■The call automatically rings through when the busy line becomes available.

■If the line does not become available within the time preset by your system manager, the call rings back to you. To try to transfer again, repeat steps 1 through 3.

Split-Swap

You can alternate between active and split calls by pressing the SPLIT-SWAPbutton. This operation happens only if you have a split call and an active call, and both calls are in the talking state. If you press the SPLIT-SWAPbutton during non-talking states (for example, dialing, ringing states, and so forth), then the split-swap operation is denied. For outgoing trunk calls, the state of the trunk is considered to be in talking state once the trunk is cut-through or the trunk answer supervision timer times out.

The SPLIT button lamp remains lit during the split-swap operation and the SPLIT button lamp flutters if the split-swap operation is denied. The Split-Swap lamp stays off during the split-swap operation.

During the split-swap operation, if you:

■press the SPLIT button, then all parties are joined in conference and further presses of the SPLIT button or the SPLIT-SWAPbutton are denied.

■press the RELEASE button, then the active call and the split call are connected.

■press the HOLD button, then the active call and the split call are connected, and the connected call is put on hold.

■press the CANCEL button, then the active will drops and the split away party joins with you as the active call.

Example

George calls you and you press the START button and dial Harry, who answers. At this point, George is split away, and Harry and you are in conversation. If you wish to consult with George, but do not want Harry on the same call with George, then you can press the SPLIT-SWAPbutton which will split Harry away and George is in conversation with you. If you press the SPLIT-SWAPbutton again, then Harry will be active with you and George is split away.

Feature Name

Split-Swap