DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
4 Using the Features |
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Assisting Callers with Special Tools | 44 |
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4.One of the following options occurs:
■The call automatically rings through when the busy line becomes available.
■If the line does not become available within the time preset by your system manager, the call rings back to you. To try to transfer again, repeat steps 1 through 3.
Split-Swap
You can alternate between active and split calls by pressing the
The SPLIT button lamp remains lit during the
During the
■press the SPLIT button, then all parties are joined in conference and further presses of the SPLIT button or the
■press the RELEASE button, then the active call and the split call are connected.
■press the HOLD button, then the active call and the split call are connected, and the connected call is put on hold.
■press the CANCEL button, then the active will drops and the split away party joins with you as the active call.
Example
George calls you and you press the START button and dial Harry, who answers. At this point, George is split away, and Harry and you are in conversation. If you wish to consult with George, but do not want Harry on the same call with George, then you can press the
