Microsoft MN-820 manual Network and Internet Problems, Can’t stay connected to my wireless network

Network and Internet Problems

This section will help you solve common issues that might occur while using your local area network (LAN) or Internet connection.

I can’t stay connected to my wireless network.

If you are running the Microsoft Windows® XP operating system with Service Pack 1 (SP1), you might lose connection to your wireless network every 3 to 5 minutes. This can be caused by incorrect wireless network security settings. To solve this problem, you need to disable 802.1x authentication on your wireless network, as described below.

To disable 802.1x authentication in Windows XP

1.Click Start, point to Connect To, click Show all connections, and then double-click your wireless network.

2.On the General tab, click Properties.

3.Click the Wireless Networks tab.

4.Under Preferred Networks, click your home network, and then click Properties.

5.Click the Authentication tab, and then click to clear the Enable IEEE 802.1x authentication for this network check box, if it is selected.

6.If you cannot click this check box, then you are not using 802.1x authentication or wireless security.

I can’t access the Internet from a computer on my wireless network.

The following troubleshooting steps will help you track down and solve the problem.

OMake sure that the rest of your network is functioning correctly. Verify that you can access the Internet from other wireless and Ethernet computers on your network. If other computers also cannot access the Internet, the problem might be with your base station, modem, or ISP.

One other common cause of Internet connection problems is disconnected cabling. If the rest of your network is having problems, first check the cables between your computers and the base station or modem for loose connections or disconnected wires. Check the cables between the base station and the broadband modem. Verify that you are using the correct cables, that all cables are firmly attached, and that all status lights on the network devices indicate that your connections are functioning properly.

48Microsoft Broadband Networking Wireless Notebook Kit User’s Guide