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Microsoft MN-820 manual I am having problems upgrading or restoring my base station firmware

Models: MN-820

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I am having problems upgrading or restoring my base station firmware.

I am having problems upgrading or restoring my base station firmware.

Firmware is the software that is loaded into your base station to control its basic operations. If you have a problem upgrading or restoring your base station firmware, try the following troubleshooting steps to track down and solve the problem.

OReset the base station. Resetting the base station is similar to restarting your computer, allowing it to clear its memory and reestablish connections with your ISP.

To reset the Microsoft base station, unplug the power adapter from the base station and then plug it back in. After the Microsoft base station Power light turns green, you can try again to upgrade or restore firmware by using the Base Station Management Tool.

ORestore the base station to its factory default settings. To return the base station to its factory default settings (for example, if you forget your base station password), you can use the button on the back of the base station to clear all current base station settings. This is the same button that is used in a different procedure to reset the current settings. Before you restore your base station, make a backup copy of your base station configuration by using the Broadband Networking Utility. For more information, see Chapter 5, “Network Management.”

Note Restoring the base station is different from resetting the base station. When you reset the base station, your current network and Internet connections are reestablished without modifying any settings. When you restore the base station, your current settings are erased and the base station is restored to the factory default settings.

To restore the base station to factory default settings

OUse a pointed object to press and release the Restore button on the back of the base station.

The Power light first turns solid orange. When it turns solid green, the restoration is complete. This process takes about a minute.

OTry a different copy of the firmware. Download a new copy of the firmware, and try upgrading the base station with the new file. The file you originally used might be corrupted or incomplete.

Chapter 6: Troubleshooting 47

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Microsoft MN-820 manual I am having problems upgrading or restoring my base station firmware, Troubleshooting

Contents

Page Avertissement Custom Setup Configuring the Base Station Manually contentsStep 1 Connect the Base Station to a Computer ii Microsoft Broadband Networking Wireless Notebook Kit User’s GuideI can’t stay connected to my wireless network ContentsPage About Your Wireless Notebook Kit Welcome to Wireless-GYour Wireless Base Station introductionBase Station Ports, Status Lights, and the Restore Button UPnP Standards and Your Wireless Base Station2 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide O It enables wireless connectivity for computers within its rangeBlinking Status lightChapter 1 Introduction PowerResetting the Base Station Using the Base Station Stand4 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide To attach the standRestoring Factory Default Settings Your Wireless Notebook AdapterTo restore the base station to factory default settings Chapter 1 IntroductionAnd the Wireless When the Power6 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Adapter Status LightsChapter 1 Introduction About Wireless Radio ConnectionsTypes of Wireless Networks 8 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Placement of Wireless ComponentsUnderstanding Wireless Transmission Standards Adjusting the Base Station AntennaSpecification Connection speedEthernet Cables About Wired Ethernet Connections10 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Typical Setup setupUsing the Setup Wizard Step 1 Gather Components, Tools, and Information 12 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideDo this first… O This User’s GuideStep 3 Connect the Base Station Step 2 Run the Setup Wizard to Set Up the Base StationChapter 2 Setup 14 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Step 4 Configure the Base StationThis User’s Guide Step 6 Insert the Adapter into Your ComputerChapter 2 Setup O O O16 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Step 7 Configure Your AdapterStep 8 Test Your Network What’s Next?Chapter 2 Setup Setting Up the Base Station WirelesslyTo set up the base station wirelessly Page Configuring the Base Station Manually custom setupStep 3 Establish the Base Station Password Base Station Setup20 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Step 1 Connect the Base StationChapter 3 Custom Setup Step 4 Establish Your Internet Settings22 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Step 5 Establish Your Wireless SettingsStep 6 Establish Your Wireless Security Settings Chapter 3 Custom Setup Step 7 Customize Network SettingsStep 8 Configure Your Computer Step 9 Test your Internet Connection 24 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideStep 1 Connect the Base Station to a Computer Access Point SetupChapter 3 Custom Setup Step 2 Open the Base Station Management ToolStep 3 Establish the Base Station Password Step 4 Establish Your Wireless Settings26 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Chapter 3 Custom Setup Step 5 Establish Your Wireless Security SettingsStep 6 Set the Base Station to Access Point Mode Your network should now resemble the following illustration 28 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideSharing Resources and Joining Other Networks network activities30 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Using an Internet Connection over a NetworkLogging on to Your Network To log off and log back on to your networkTo start the Broadband Network Utility Using the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices list32 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Using Files and Folders over a NetworkStep 1 Make your files and folders available to the network To share a folder or drive on your computer in Windows XPChapter 4 Network Activities Step 2 Access shared filesTo access shared files on other computers 34 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Using a Printer over a NetworkAbout Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet Chapter 4 Network ActivitiesCreating a Computer-to-Computer Ad Hoc Network To set up an ad hoc network in Windows XP36 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Chapter 4 Network Activities Joining an Available Wireless NetworkTo join an available network in Windows XP Page Monitoring Your Network Understanding Network Maintenance and SecurityView Status View Network DevicesTo view adapter settings View Adapter SettingsTo upgrade software, drivers, or firmware 40 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideChapter 5 Network Management Help Protect Your Network from Computer VirusesHelp Protect Your Network from Hackers 42 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Help Protect Your Network from Unauthorized AccessSetup and Hardware Problems troubleshootingFinding Answers to Common Problems Setup does not recognize my wireless notebook adapter Setup does not recognize my wireless base stationIf your base station is connected wirelessly 44 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideChapter 6 Troubleshooting To clone a MAC address 46 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideChapter 6 Troubleshooting I am having problems upgrading or restoring my base station firmwareI can’t stay connected to my wireless network Network and Internet ProblemsI can’t access the Internet from a computer on my wireless network To disable 802.1x authentication in Windows XPChapter 6 Troubleshooting To update Microsoft base station firmware50 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Chapter 6 Troubleshooting To check your Ethernet settings by using the Broadband Network UtilityMy network is slow 52 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideChapter 6 Troubleshooting Several troubleshooting steps addressing these issues are listed below, with solutions to the most common problems listed first54 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide Chapter 6 Troubleshooting Printing and File Sharing IssuesI can’t print to a networked printer 56 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide I cannot access a shared file or folder from a computer on my networkChapter 6 Troubleshooting If the file is stored on a Windows XP-based computer 58 Microsoft Broadband Networking Wireless Notebook Kit User’s Guideappendixes Appendix A Locating Your Internet and Network SettingsInternet Connection Type To determine which connection type your ISP providesDynamic IP DHCP Settings General Internet SettingsTo locate your Internet settings 60 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideTo locate your static IP address settings Windows XP Static IP SettingsTo locate your static IP address settings Windows Appendixes62 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide PPPoE SettingsWorkgroup Name To determine your workgroup name in Windows XP or WindowsWireless Security Settings Wireless Network NameTo determine your workgroup name in Windows Me and Windows AppendixesAppendix B Support and Technical Information 64 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideGetting Help Visit Us on the WebUnited States Radio and TV Interference Regulations Regulatory InformationCanadian Radiocommunication Regulations AppendixesIndicators Technical SpecificationsWireless Status LED including Activity indication Power Power/Reset Dual Color LEDAppendixes Base Station, continued0 to +40 deg C Notebook Adapter 68 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideAppendixes System RequirementsSOFTWARE PRODUCT LICENSE 70 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideEND-USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE Appendixes GENERAL PROVISIONSiCONSEQUENTIAL OR INCIDENTAL DAMAGES iiiINDIRECT, SPECIAL, OR PUNITIVE DAMAGES72 Microsoft Broadband Networking Wireless Notebook Kit User’s Guide LIMITED WARRANTYAppendixes CONTRAT DE LICENCE UTILISATEUR FINAL POUR LOGICIEL MICROSOFTLICENCE D’UTILISATION DU LOGICIEL DISPOSITIONS GÉNÉRALES 74 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideAppendixes GARANTIE LIMITÉEPage glossary network.” crossover cable See “Ethernet cable.” 78 Microsoft Broadband Networking Wireless Notebook Kit User’s Guidebase station gateway or router. Contrast with “ad hoc network.” Glossaryport This term has several meanings 1 A physical connection through 80 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideGlossary router See “base station.”Wi-Fi Wi-Fi is a popular term for certain wireless networks 82 Microsoft Broadband Networking Wireless Notebook Kit User’s Guideindex wireless access point setup, 25, 27 wireless base station setup 84 Microsoft Broadband Networking Wireless Notebook Kit User’s Guidesystem requirements, 69 troubleshooting, 43 Index printers, 34, 55 troubleshooting, 56 size specifications, 67 86 Microsoft Broadband Networking Wireless Notebook Kit User’s GuideStatic IP Address Settings Dynamic IP DHCP SettingsPPPoE Settings My Network Settings0703 Part No