Mitel Networks Speech Server

Tip: If you have a large number of contacts in Microsoft Outlook, you can use the Voice Contact category to select the contacts that you want to use as voice contacts.

To make a Voice Contact category

1.In Microsoft Outlook, open your Contacts folder.

2.Right-click a contact name.

3.Select Categories from the pop-up menu.

4.Click the Master Category List button.

5.In the New category text box, type Voice Contact, click Add and then OK.

6.In the Categories window, click OK.

To enter your existing contacts in the Voice Contact category

1.Right-click the contact name or hold down the Ctrl key, select multiple contacts, and then right click on the last contact name.

2.Select Categories from the pop-up menu.

3.Select the check box for Voice Contact.

4.Click OK.

To enter a new contact in the Voice Contact category

1.In the Untitled Contact window, click Categories after adding the information for the new contact.

2.Select the check box for Voice Contact.

3.Click OK.

Tip: You can quickly view which contacts belong to the Voice Contact category by clicking the View menu, selecting Current View, and then By Category. Microsoft Outlook will display your contact list, sorted by category.

Recording Contact Names

When you request a contact on your Personal Directory list, the Attendant plays back the requested name to confirm the destination before it routes the call. By default, the Attendant plays a computer-generated name (TTS); however, you can record the name yourself and the system will use your recorded name to confirm calls.

Use your Personal Web Page and your phone to record the names.

To record the contact in your Personal Directory

1.Log in to your Personal Web Page.

2.Click the contact name that you want to record in your Personal Directory.

3.Click Record Name.

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Mitel Speech Server manual Recording Contact Names
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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