Mitel Networks Speech Server

3.The system confirms the requested name. If the confirmation is correct, remain silent or say "Yes," and the Attendant will route your call. If the confirmed name is incorrect, say "No" or “Cancel,” and the Attendant will allow you to request the name again.

If, after several attempts, the Attendant cannot recognize the name of the person who you are trying to call, you will be routed to the operator. If an operator is not available, the system provides a message explaining that there is a problem and will then hang up.

If the line is busy and if the person you are calling has their voice mail number programmed with the Speech Server system, the Attendant will tell you that you can leave a message on their voice mail if you say " <First name and last name> on their voice mail".

Tip: To improve recognition success, minimize background noise.

Canceling a Call

To cancel a call

•Say "Cancel" or "No" before the Attendant says "Dialing...."

If you press 0, you will cancel the transfer, and the system will automatically route your call to the operator.

Transferring a Call

To transfer a call using Speech Server

1.Press the Transfer key on the phone.

2.Press the Speak@Ease key (Speech Recognition key on the 5240 IP Appliance), or dial the Speech Server extension number.

3.Say the name of the person/department.

4.After the Attendant confirms the name, hang up the handset.

Forwarding Calls

You can forward your calls to one of your programmed numbers (cellular phone, pager, fax, home number, or voice mail), or a temporary number. If you enable call forwarding, callers who request you by name are forwarded to your call-forwarding number. Your redirection privileges determine if you can redirect your calls to internal, local, toll, or international numbers.

You can enable, disable, or query the call forwarding with the Attendant. You can also program the call forwarding in the “Reach Me” section of your Personal Web Page.

For example, if Bill Jones is working from home, he can set "Reach me" to his home phone number. Then, if someone calls him by requesting his name, the system automatically redirects the call to Bill’s home phone number; however, if a caller specifically requests a number, for example, "Bill Jones on his cell phone," the call is directed to his cellular phone.

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Mitel Speech Server manual Canceling a Call, Transferring a Call, Forwarding Calls, To cancel a call
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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