Mitel Networks Speech Server

Conditions:

•The department name must be programmed in the Company Directory.

•The name of the person must be programmed in your Personal Directory or in the Company Directory.

•If your administrator creates a multi-level menu with Call Transfer, Transfer to Voicemail, Audio Message, and VoiceXML nodes, you can call into the system and answer prompts within a series of menus to: speak or leave a message with a specific person, obtain information from a recorded script, or interact with a VoiceXML script.

-When you initially make a call into the system, the multi-level menu lets you place a call to the company directory while you are at the main menu, but does not let you direct calls to the company directory when you are within the sub-levels of the main menu.

-When you are in the sub-levels of the main menu, you can press the * key on the phone to get back to the previous level.

•You can place a call to a voice mailbox, ("<first name> < last name> on their voice mail") if the recipient name is a Unified Messaging user, or is in the Company Directory and has a voice mail number programmed in the Speech Server system.

-If the administrator enables Automatic Route Selection (ARS), the system will directly route your call to a voice mailbox. If ARS is not enabled, you will have to enter a voice mailbox number after the request, "<first name> < last name> on their voice mail".

•Users are able to restrict callers from calling them on their personal numbers with privacy settings (Public, Trusted Users, or Private). "Public" provides no call restriction, "Trusted Users" allows callers that are logged into the same Speech Server system to call, and "Private" restricts calls.

•If the number you are calling is not programmed, or is marked "Private," or marked for "Trusted Users" and you are not logged into the Speech Server system, the Attendant responds with "Sorry, that phone number is not available."

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Mitel manual Mitel Networks Speech Server Conditions
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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