Mitel Networks Speech Server

Logging In

To log in from an extension with automatic login

•Dial the Speech Server extension number. You receive immediate access to the Company Directory and to your Personal Directory. You can say "Messenger," "Calendar," "Task Manager," or "User Options" to access the other system features.

Two types of automatic logins exist so you can choose the level of security that you want. You may want a security check before accessing your messages.

•Full Login gives immediate access to your messages after you say "Messenger." There is no verification.

•Partial Login gives you access to your messages after you say "Messenger" and enter your PIN.

Your system administrator usually programs the automatic login into your business extension number; however, you can program the type of automatic login you want for your cellular phone, pager, fax, and home phone numbers. If you want, you can change the login type for your business extension as well. See Programming Your Numbers, on page 10.

To log in from an extension or external number with manual login

Tip: This procedure could apply to a company phone programmed with manual login, your home phone programmed with manual login, or a pay phone that you manually login with.

1.Dial the Speech Server extension number. You receive immediate access to the Company Directory.

2.Say "Login."

3.Say your 10-digit (for N.A. usage) or 11-digit (for U.K. usage) login ID so the system can verify your voice with the voiceprint registered during your enrollment. After the system verifies your voice, you have access to your Personal Directory, and you can say "Messenger", "Calendar", "Task Manager", or "User Options" to access other system features.

Note: You can log into Messaging directly with touchtone commands. If you are calling from another phone (that is not assigned to you, has partial login, and is on the same system), dial the Speech Server extension number, and press *M [*6] on the phone. When the Attendant asks for a PIN, press *, and then dial your login ID and PIN to access your messages.

5

Page 8 Page 10
Page 9
Image 9
Mitel Speech Server manual Logging, To log in from an extension with automatic login
Page 8 Page 10

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
Top Page Image Contents