Mitel Networks Speech Server

Creating and Modifying Contacts

Unified-messaging users and Attendant-only users on a Speech Server system with the Unified Messaging option, create and modify their Personal Directory via Microsoft Outlook. Speech Server supports up to six distinct phone numbers for each contact: business, home, pager, mobile, fax, and voice mail (if the user does not have unified messaging).

To create and modify a contact for your Personal Directory

1.In the File menu in Microsoft Outlook, point to New, and then click Contact.

2.In the Full Name box, type the first and last name for the contact.

3.Enter the information that you want to include for the contact. Include their multiple phone numbers and e-mail address so you can call them and send them messages. Speech Server supports up to six numbers for the contact name: Business, Home, Business Fax, Mobile, Voice mail, and Pager. The administrator programs the voice mail number.

4.For instructions on how to modify a contact, and for more instructions, refer to Help in Microsoft Outlook.

Tip: To check if you can call your contacts, use the demo mode. Saying “Enable Demonstration mode” turns on the feature; “Disable the Demonstration mode” turns the feature off.

Note: You can record the names of your contacts in your Personal Web Page so the system confirms the names with a human voice rather than with an automated one (TTS). Click on the contact name in your Personal Directory, click Record Name, and follow the instructions.

For more detailed information, click on the Contacts folder in Microsoft Outlook, and then click on Help in the menu bar to access Microsoft Outlook's online Help.

Note: The number of entries that you can enter into your personal contact list is set by your system administrator. Contact your administrator if you require additional entries in your contact list.

Managing Your Contact List

A software license determines the maximum number of contacts that you can have in your Personal Web Page. If you have more contacts in Microsoft Outlook than what you are licensed for, the system chooses the contacts for your Personal Web Page by order of entry. The maximum number that the system accepts is 505 contacts.

The following procedure lets you select which contacts you want to voice-enable. This procedure involves putting the contacts that you want for your Personal Web Page into a Voice Contact category. Then only those contacts will appear in your personal list.

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Mitel Speech Server manual Managing Your Contact List, Creating and Modifying Contacts
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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