Mitel Networks Speech Server

Delivering Messages

Making and Delivering a Message

To deliver a message to someone in the Company Directory or Personal Directory

1.Dial the Speech Server extension number. Login if necessary.

2.Say "Messenger."

3.Say "Make a message."

4.When prompted, say the first and last name of the recipient(s) listed in your Company Directory or your Personal Directory, and then say "List complete."

5.At the prompt, record your message.

6.When you have finished recording, you can

Say

"Deliver"

"Modify message" "Review message" "Append message" "Record message"

"Cancel"

"Mark as urgent"

"Modify recipients"

To

Send the message immediately

Change the message Listen to the message Add to the message

Delete the message and add a new message

Leave without sending a message

Mark the message "urgent"

Edit the recipient list (add, delete, copy recipients).

To modify the recipient list before delivering a message

1.When you have finished recording your message, say "Modify recipients."

2.Refer to the following prompts to review the list of recipients, clear the list of recipients, add or delete a recipient from the list, or copy the message to someone in the Company Directory or in your Personal Directory.

Say

To

"List recipients"

Playback and review the list of current message recipients

"Clear all recipients"

Delete the entire list of recipients

"Add recipient"

Add a recipient from the Company Directory or Personal Directory. The

 

system will prompt you for recipient name.

"Delete name"

Remove this recipient from the list of recipients

"Copy recipient"

Send a copy (cc) to someone on the Company Directory or Personal

 

Directory. The system will prompt you for the recipient name.

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Mitel Speech Server manual Delivering Messages, Making and Delivering a Message
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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