Mitel Networks Speech Server

Enrolling on the System

The first time that you log in, the system will guide you through enrollment. After you have enrolled, you can begin using your Personal Directory.

Before you start, ensure that your system administrator has given you the following information:

Speech Server extension ________________ (2 to 7-digit number)

Your Login ID ___________________ (10-digit number in North America; 11-digit number in the UK)

Your PIN ______________________ (4 to 7-digit number)

Your extension: programmed for Automatic Login (Partial or Full) OR Manual Login.

The URL of the login page for your Personal Web Page ______________________

Logging into the Personal Web Page uses the same Login ID and PIN.

 

Tip: The URL has the server name between the slashes, for example,

 

http://computername/login.html

 

Tip: You should change the PIN that was given to you. The PIN secures access to your

 

Personal Directory. See Changing Your PIN, on page 10.

To enroll

1.

Dial the Speech Server extension number. If your extension is programmed for a manual

 

login, say "Login".

2.

Say your PIN, say your login ID, and repeat your login ID to provide a voiceprint.

3.

Record your name. Callers will hear®this recording when they ask for your®name.

4.

Listen to the tutorial. At the end of the tutorial you will hear a tone or "Who would you like

 

to call?".

5.

You can now say the name of the person to whom you want to speak to.

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Mitel Speech Server manual Enrolling on the System, To enroll

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.