Mitel Networks Speech Server

SayTo

"Reply to all"

"Call him / her back" "Repeat" or "Play again" "Skip"

"Next"

"Previous"

Reply to sender and all other recipients

Call the message sender

Repeat the current message

Skip the current message and leave it marked as "read"/"unread" Mark the current message as "read" and play the next message Play the previous message.

5.Say "Messenger" to return to the main menu. Examples:

To listen to old voice mails from a certain time period, say "Play old voice mails sent since the last four days." You must give a number of minutes, hours, or days; do not give the date. The number can not be greater than 10.

To listen to an old message (e-mail, voice mail or fax) from Person A (listed in your Personal Directory), received sometime in the last 7 days, say “Play old e-mailfrom Person A, received since the last 7 days.”

To listen to messages from Person X, say "Find messages," and then when prompted, say " Person X."

Replying to Messages

After listening to a message, you can reply either to the message sender only, or to the message sender and all other recipients. The system can deliver a reply to any e-mails received. The system can also deliver a reply to a voice mail message if the sender's e-mail address is listed in either the Company Directory or the Personal Directory.

To reply to a message

1.After hearing the message, say "Reply" or "Reply to all."

2.At the prompt, record your message.

When you have finished recording your message, you can

-Review the message

-Modify the recipient list

-Deliver the message.

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Mitel Speech Server manual Replying to Messages, To reply to a message
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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