Mitel Networks Speech Server

to the voice command, "Fax Forward." Users say "Fax Forward" after they hear a message (email, voice mail, or fax) that requires printing on a fax machine.

5.Click Save. While Mobility is enabled, all calls to your name are directed to the Reach Me number. Note that if a user specifically requests one of your numbers, for example "John Smith on his cell phone," the call would be routed to the cellular phone.

Note: You can also set your call forwarding with speech commands. See Forwarding Calls, on page 23.

Setting your Personal Operator

If you have the Unified Messaging option, you can enable a personal operator.

To assign a person to accept your calls when the caller presses 0 on his/her phone during the greeting

1.In your Personal Web Page, click Reach Me.

2.Select the Enable Personal Operator check box

3.Enter the number for your Personal Operator.

Tip: Many people enter their cellular phone number as their Personal Operator. They then instruct callers with a voice mail greeting to press 0 to reach them on their cellular phone.

4. Click Save.

Setting the Prompt Language

To set the language of the attendant prompts and the playback of the e-mails

1.In your Personal Web Page, click Prompt Language.

2.In the Play prompts in field, select the language of the Attendant prompts for your login.

3.In the Email Playback Language menu bar, select the language for the Text-To-Speech playback of your e-mails.

4.Click Save.

Speech Server provides your prompts and responds to your commands in the selected language.

Note: The system supports Spanish attendant prompts but does not support the playback of e-mails in Spanish.

Tip: This option is only available on bilingual systems. Bilingual systems are available

with the following languages: English/French and English/Spanish.

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Mitel Speech Server manual Setting your Personal Operator, Setting the Prompt Language
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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