Mitel Networks Speech Server

Forwarding Messages

You can use voice commands to forward voice mails, faxes, and e-mail messages to another person in your Personal or Company Directory. The system can forward a message providing the directory has the e-mail address for the person to whom you are forwarding the message.

Voice commands can also forward faxes and e-mails to a fax machine if the Fax Integration system option is enabled. This option lets you forward faxes to a default fax machine or to another fax machine. This option is convenient when you are traveling and you want to print e-mails and faxes from a fax machine at your hotel.

When you are forwarding messages to another person, the messages are forwarded as e-mails.

Forwarding a Message to Another Person

To forward an e-mail, voice mail, or fax to a contact name

1.After identifying the e-mail, voice mail, or fax that you want to forward, say " Forward."

2.Wait for the prompt asking for a name and then say the name of the person listed in your Personal Directory or your Company Directory.

Forwarding a Message to a Fax Machine

To forward an e-mail or fax to a fax machine

1.After identifying the e-mail, voice mail, or fax that you want to forward to a fax machine, say " Fax forward."

2.When prompted, say "Yes" if you want to use the default fax number or say "No" if you want to send the e-mail to another fax number, for example, a fax machine at a hotel.

3.If you said "No," say or key the new fax number when prompted. If saying the number, say the individual digits. The system then asks you to verify the number.

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Mitel Speech Server Forwarding Messages, Forwarding a Message to Another Person, Forwarding a Message to a Fax Machine
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Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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