Mitel Networks Speech Server

Recording Your Primary Greeting

To record your primary greeting

1.Dial the Speech Server extension number. Login if necessary.

2.Say “User Options” and then “Record my primary greeting.”

3.When prompted, say your greeting, and then press the # key after completing the recording.

4.After hearing the recorded greeting, say “Yes” or “No” to accept or reject the greeting. If necessary, re-record your greeting until you are satisfied.

Note: You can also record your primary greeting after saying “Messenger” or “Desktop.” Simply follow the above procedure, but say “Messenger” or “Desktop" instead of “User Options.”

Note: Greeting Options within the User Options menu also lets you record your primary greeting, record an alternative greeting, and listen to your programmed greetings. See Setting User Options, on page 42.

Tip: To listen to your programmed primary greeting, you can say “User options,” “Greeting options,” and then “Listen to primary greeting.”

Changing Your Name Recording

The system records your name during your enrollment. If you wish to change your name recording at a later date, you can easily do so with the Attendant.

To change the recording of your name

1.Dial the Speech Server extension number. Login if necessary.

2.Say "Record my name." The system asks you if you want to record your name or hear your name.

3.Say "Record name."

4.Say your first and last name.

5.Say "Yes" to keep the recording.

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Mitel Speech Server manual Recording Your Primary Greeting, Changing Your Name Recording, To record your primary greeting

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.