Chapter 3: CallFinder Server Installation
8. Setting Up the Mail Server
The CallFinder uses a mail server to send, by email, call log reports to the administrator. An email is also sent to the administrator each time the CallFinder is powered up. In all cases, you must specify the address of the mail server and the email address of the administrator. Some email servers require authentication before allowing the CallFinder access. In these cases, the CallFinder unit must be assigned a Server User Name and a password. If the mail server does not require authentication, the bottom row of SMTP Configuration fields (“Server User ID,” “Password,” and “Retype Password”) must be left blank.
a. In the CallFinder Administration screen, go to the SMTP Configuration fields.
b. Fill in the network IP address or domain name of your mail server.
c. Enter the email address of the administrator (the party that you want to receive call log reports).
d.At this point the Administrator should receive an email from your CallFinder saying that the mail server address has been updated.
e.Email Server Authentication Parameters. If your email server requires authentication in order to give the CallFinder access, fill in the lower three fields (Server User ID, Password, Retype Password). If you can enter the network email program and send messages without entering a User ID and Password, then you must leave these fields blank.
However, if your network email program does require a User ID and Password in order to send email messages, you must fill in these three fields. If authentication is required and these fields are left blank, then the error “SMTP Authentication Error” will appear on the Current Status screen in the “Email Status” field. If authentication is not required and these fields are filled in, then an error will also occur. You must know how your email server works in this regard and complete the Administration: SMTP Configuration screen accordingly.
f.If you do not receive an email saying that the mail server address has been updated, see item #2 “What if I don’t get an email when I set the mail server address?” in the Troubleshooting section of this manual (page 79).
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