Chapter 8: Troubleshooting
No email message after mail server setup (cont’d)
If the mail server can be pinged neither by its domain name nor by its IP address, then consider item B below.
CAUSE B: The mail server is not running or cannot be contacted from the CallFinder unit.
RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email software.
If you cannot send an email to yourself using your email software, then the mail server is not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem between your mail server and the CallFinder unit. Call
Username/Password Issues. Some mail servers require that the CallFinder use its Username and Password to log into the mail server. Others do not. This Username and Password are specified in the Administration: SMTP Configuration screen. If the mail server requires the CallFinder to have a Username and Password and none is provided, access will be denied. Conversely, if the mail server does not require a Username and Password and these have been specified anyway, again access will be denied. If call logs are not reaching the administrator, it may be because of such Username/Password issues.
CAUSE C: The client PC running the mail software cannot connect to the mail server.
RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there may be a problem with your mail server.
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