Chapter 8: Troubleshooting
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 78
No email message after mail server setup (cont’d)
If the mail server can be pinged neither by its domain name nor by its IP address, then
consider item B below.
CAUSE B: The mail server is not running or cannot be contacted from the CallFinder unit.
RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email
software.
If you cannot send an email to yourself using your email software, then the mail server is
not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem
between your mail server and the CallFinder unit. Call Multi-Tech Tech Support (1-800-
972-2439).
Username/Password Issues. Some mail servers require that the CallFinder use its
Username and Password to log into the mail server. Others do not. This Username and
Password are specified in the Administration: SMTP Configuration screen. If the mail
server requires the CallFinder to have a Username and Password and none is provided,
access will be denied. Conversely, if the mail server does not require a Username and
Password and these have been specified anyway, again access will be denied. If call
logs are not reaching the administrator, it may be because of such Username/Password
issues.
CAUSE C: The client PC running the mail software cannot connect to the mail server.
RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there
may be a problem with your mail server.