Chapter 8: Troubleshooting
3. What if the CallFinder channel doesn't answer a call on the DID line?
REMEDY. Use this procedure if Channel Configuration cannot be confirmed (that is, if during a test call to one of the system's DID phone numbers, you fail to see the "Waiting for Connect" State in the Current Status:
A. Situate yourself in a place where you can see the CallFinder unit and, simultaneously, use a phone on a regular POTS line.
B.From that ordinary POTS phone, dial one of the DID phone numbers that is active in the system.
C.As the call is completed, watch the LEDs on the front panel of the CallFinder unit.
If the DID LED remains off, then there is probably a telephony problem. That is, the DID phone line has not been activated or configured properly. Call the telephone company.
If the DID LED comes ON, then there is something wrong with the CallFinder software. Call MultiTech Tech Support
D. Polarity Check. Incorrect DID polarity could also prevent calls from being answered.
Signs of incorrect polarity:
(1)outside party originating call to DID number gets immediate busy signal after dialing;
(2)line suddenly disconnects just when call should go through.
E. Call Logs. If calls have failed, you can check the CallFinder’s call logs to see the actual DID number that the CallFinder received. Sometimes corrupted DID numbers are presented to the CallFinder. In any event, the call logs can help to track down the error involved.
4.What if the CallFinder presents the wrong time of day?
Or, what if the CallFinder marks calls with the wrong time of day? What if the message “SNTP Error …” appears in the Time Server Status field of the Current Status screen?
REMEDY: The CallFinder may have lost contact with the time server. By default, the CallFinder obtains its time from an Internet source. If the CallFinder is isolated from the Internet, then you must provide a different time source within the private ethernet network.
5. What if an immediate busy signal is received when dialing in on the DID line?
REMEDY
A. Check for “Busied Out” condition of channel on Current Status screen. If the channel is busied out, click “Initialize Channel.”
B. Reverse DID line polarity in Channel Configuration screen.
6.What if the line suddenly disconnects just when a call is about to be connected?
REMEDY: Reverse DID line polarity in Channel Configuration screen.
CF220 CallFinder User Guide | 79 |
