Multi-Tech Systems CF220 Troubleshooting, What if I cant see the web page for my CallFinder ?

Chapter 8: Troubleshooting

Chapter 8: Troubleshooting

1. What if I can't see the web page for my CallFinder ?

REMEDY: Is the status LED on the CallFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the same subnet as the CallFinder and that the CallFinder can be “pinged.”

Launch a Command Prompt.

(In WinNT, go to Start Programs Command Prompt.

In WinXP, go to Start All Programs Accessories Command Prompt. In Win2000, go to Start Programs Accessories Command Prompt.)

Type ipconfig to verify that the Admin PC’s IP address is in the same network as the CallFinder’s IP address.

Then type ping 192.168.2.1 and press Return.

If the CallFinder unit does reply to the ping and you are still unable to view the CallFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).

2. What if I don't get an email when I set the mail server address ?

This pertains to the procedure “Setting Up the Mail Server.”

The email may have failed due to one of three causes:

(A)the name server is unresolvable (in this case, “Bad Mail Server Address” will appear in the Email Status field of the Current Status screen),

(B)the mail server cannot be contacted; or

(C)the client PC running the mail software cannot connect to the mail server.

CAUSE A: During transmission, the name server’s address could not be resolved (that is, the CallFinder unit could not contact your name server).

RESPONSE A: Contact the CallFinder unit using telnet and try to ping the name server.

telnet 192.168.x.x

user: admin

password: admin

#ping 192.168.y.y (where this is the address of the name server) If the name server ping fails, you must determine why it failed.

The name server may not be contact-able because it is on a different subnet. The name server ping could also fail because the default gateway has been set incorrectly.

If the name server ping succeeds, then try to ping the mail server using its domain name.

# ping mail.ourcompany.com

If pinging the mail server by its domain name fails, then try pinging it by using its IP address (if this can be determined). If you succeed in pinging the mail server by its IP address but yet it cannot be pinged via its domain name, then the name server is not functioning correctly (or the device at the name server’s IP address is not a name server).

Multi-Tech Systems, Inc. CF220 CallFinder User Guide 77