Chapter 2: Sample System

Spigglebrim’s Initial Situation

PSTN

Local Telco

Central Office

Internet

Directory Number Range: 612-555-5xxx

PBX

[Nosupport.DID ]

LAN

Tom, x5001;

Name Server

192.168.4.251

Mail Server mail.spigb.com

Phone/Computer

Administrator

tomq@spigb.com

Al, x5203

Eve, x5176

Bea, x5119

 

Dan, x5890

Cal, x5857

x5000

Cindy, x 5549

Dora, x5071

Operator

Bob, x5528

Ed, x5486

 

Ann, x5411

Spigglebrim Vacuum Cleaner Co.

Office Facility

Needs:

1.Automated, flexible call routing.

2.Permanent phone numbers for outside callers, despite internal changes.

3.Special handling for field-support calls.

Constraint: PBX with no DID support.

Multi-Tech Systems, Inc.

CF220 CallFinder User Guide

9

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Multi-Tech Systems CF220 manual Pbx, Spigglebrim’s Initial Situation